Roberta Conrad, Denver
The information shared through Link is very informative. […]
Mike Milligan
Posts by Mike Milligan
Garrett Smola, Springfield, MA
Letter Carrier Garrett Smola was picking up a package recently in Springfield, MA, when he heard yelling nearby. Smola looked around and spotted a younger man beating an older man and demanding his wallet. The Postal Service employee safely intervened, ordering the assailant to stop, at which point he fled the scene. Smola called 911 […]
Golden guys
Between the two of them, USPS colleagues Andrew Horne and Robert Capelli have logged more than a century of service. Both men work at the Merrifield, VA, Processing and Distribution Center. Horne, a culling group leader, recently marked the 50th year of his postal career, while Capelli, a maintenance support clerk, has been on the […]
In a flash
The Postal Service is helping customers apply for passports before a U.S. State Department fee increase takes effect next week. Beginning Monday, April 2, the passport acceptance fee will rise from $25 to $35. Post Offices are holding passport fairs and offering extended hours to help customers submit applications and beat the increase. “Our expanded […]
Need to know
What a day. Prosper, TX, Postmaster Jim Spradley, who recently had an elementary school named after him, has a new honor: His own day. Prosper officials recently proclaimed March 13 Jim Spradley Day to recognize the Postmaster, who has served in the role for 40 years. In addition to his postal duties, Spradley serves on […]
Landon Allen, Strawberry Plains, TN
While Strawberry Plains, TN, Rural Carrier Associate Landon Allen was recently delivering a package to an older customer, he heard unusual noises coming from inside the woman’s house. Allen investigated and discovered that the customer had fallen, suffering a broken hip. The Postal Service employee called 911 and comforted the woman until emergency responders arrived. […]
Patricia Federico, Abington, MA
I love reading the stories like “Perfect matches,” the article about Post Offices that celebrate when the date aligns with a local ZIP Code. It’s fun to learn something new each day. […]
Keeping up appearances
John Magliaro likes to look good. For 50 years, the Worcester, MA, letter carrier has shined his shoes, put on a tie and delivered the mail. He believes that as a face of the Postal Service in his community, he should always look his best. “I take pride in my uniform,” Magliaro says. When he […]
Write-in votes
Some political candidates are putting the power of letter-writing to work for them during this year’s elections — with a modern twist. In Illinois, candidates are mailing personalized notes to voters. Although the notes resemble handwritten letters, they actually are produced by machine. Political campaign experts say the approach helps candidates stand out with distinctive […]
Need to know
“Jeopardy!” alert. Two stamps that are ideal for special occasions will be clues on the “Jeopardy!” episode that is scheduled to air Thursday, March 29. Tune in to find out which stamps will be featured. The “Jeopardy!” site has broadcast times and stations. Sally Ride stamp. Tennis legend Billie Jean King will help unveil the Sally Ride […]
Cindy Venable, Washington, DC
“Cracking the code,” the story about the St. Louis Network Distribution Center’s effort to better utilize cardboard containers, was really good. […]
Anthony Wheeler II, Buffalo, NY
Buffalo, NY, Letter Carrier Anthony Wheeler recently grew worried about a customer whose mail was piling up. Wheeler alerted his manager, who contacted police. Responding officers checked on the woman and found her unconscious, in dire need of medical attention. The customer was hospitalized and died several days later. […]
World of options
The Postal Service has released a video that offers consumers tips on sending packages around the world. “How to Ship Internationally” is the latest video in the “How to: Shipping Tips” series. “Whether you’re shipping to Austria or Zimbabwe … the United States Postal Service provides a range of cost-effective service options for you to choose […]
Need to know
Party of five. Ashlee Hansen is the latest USPS employee to earn a complimentary registration to this year’s National Postal Forum. Hansen, a field account representative for Western Area’s Central Plains District, received the registration after recruiting five customers to attend the forum, which will be held in San Antonio from May 6-9. Hansen’s efforts […]
Richard Milleville Jr., Tonawanda, NY
Letter Carrier Richard Milleville Jr. was recently delivering mail in Tonawanda, NY, when he encountered a customer in crisis. The man had fallen in his driveway and suffered a broken arm. Milleville rushed to the customer’s aid and called 911. The Postal Service employee stayed with the man until emergency responders arrived. […]
Sherri Walls, Great Lakes, IL
The retail associates at the Naval Station Great Lakes, IL, Post Office are delighted with the pleasant chiming sound produced by the Postal Service’s new credit card chip readers. It’s much better than the obnoxious “honking” sounds made by readers at most other stores. […]
Faster information
USPS has dramatically improved its response to official information requests, part of the organization’s effort to better comply with a law that promotes good government practices. Since 2014, the Postal Service’s average response time for these requests has dropped 40 percent, while the backlog of information requests has been slashed by 75 percent. The improvements […]
Good catch
Jonathan Truong knew something was amiss. It was a recent weeknight at the City of Industry, CA, Processing and Distribution Center, where Truong works as an in-plant support specialist. He spotted an outbound shipment of parcels on the loading dock and decided to take a look at the postage. Based on the size of the […]
Collective praise
A new video features a Postal Service employee whose work is praised by customers and co-workers alike. “Tracy’s Story” showcases Tracy Crumrine, a Wendell, ID, retail associate whose work ethic has garnered the respect and admiration of those around her. “She’s very cheerful and eager to help you, and she does a good job at […]
File safely
Tax crimes often rise this time of year, when cybercriminals try to steal taxpayers’ information and refunds. To protect yourself, the CyberSafe at USPS team offers these tips: • Think before you click. Beware of emails that claim to be from the IRS and contain links or attachments. Cybercriminals may try to install malware on […]
James Beardslee, Cass City, MI
Cass City, MI, Rural Carrier James Beardslee was recently stopped at an older customer’s mailbox on a hot day when he heard someone yell out three distinct words: “James, help me!” Beardslee soon spotted the homeowner on the ground and rushed to his side, where he found the man in distress after taking a spill […]
Mary Betts, Washington, DC
Kudos to Fords, NJ, Letter Carrier Paula Drake, whose quick thinking saved an unconscious customer’s life. […]
Love, Dad
Like many college students, Bryn Cavin looks forward to receiving mail from home. There’s something special about her deliveries, though: She gets a postcard from her dad just about every day. “Getting a postcard from him is always one of my favorite parts of the day,” said Bryn, a sophomore at Whitworth University in Spokane, […]
Take the lead
Mail handlers don’t work directly with customers, but that doesn’t mean they can’t help the Postal Service grow. Through the Mail Handlers Lead Program, USPS encourages mail handlers to submit leads for businesses where there is a potential opportunity to gain new revenue. The Postal Service wants districts to hold lunch and learn events in […]
Beauty standards
A new video shows what the Postal Service means to one small-business owner. “Nikki’s Story” highlights Nikki Scott, a hair salon operator who relies on USPS to deliver and ship the beauty supplies she needs to run her business. “It’s very important for us to get those deliveries,” Scott says. “My customers are relying on […]
Just say yes
Vang Thao always finds a way to say yes. “Never tell a customer ‘no,’” says Thao, a Brooklyn Center, MN, city carrier assistant. “I’ve had people chase me down on my route to hand me packages, and I always take them — even if my bag is full.” Postal Service leaders say employees like Thao […]
Kimberly Freeborough, Richmond, VA
I enjoyed “Center stage,” the story about the play based on Letter Carrier Victor Green and his travel guide for African-American motorists. The story highlights the enduring connection between postal employees and the communities they serve. […]
Kathy Potter, Middleburgh, NY
Rural Carrier Kathy Potter was recently stopped at a mailbox in Middleburgh, NY, when a distraught child approached her for help. The boy was in tears after getting off his school bus on a half day and finding that his grandmother wasn’t at home — leaving him locked out and alone. Potter comforted the child […]
Go west
Jay Robertson just made the delivery of a lifetime. Robertson, a Phoenix-based physical security specialist for the Postal Service, took a break from his regular duties last month to join the Hashknife Pony Express ride across Arizona. “It was a great experience,” he said. The annual tradition honors the Pony Express, the storied service that […]
New milestone
Informed Delivery now has 8.3 million subscribers. The free feature, which the Postal Service rolled out nationally last year, allows users to digitally preview their incoming mail and manage their packages from computers, tablets and mobile devices. USPS is encouraging employees to help continue the growth. “Every Postal Service employee can help grow Informed Delivery,” […]