Rural Carrier Associate Pamela Parrish was recently delivering mail in Ashford, AL, when she noticed smoke coming from a customer’s porch. Parrish immediately called 911 and knocked on the front door, but got no answer. She then knocked on other doors and windows until the customer responded and safely made his way outside. The Postal […]
Superior, MT, Rural Carrier Frances Higgs, who will retire after 40 years with the Postal Service, is a role model. It’s an honor to work for an organization that celebrates the achievements of its employees. […]
The Postal Service has released a stamp honoring the Flag Act of 1818, the law that established the basic design of the American flag: 13 stripes and one star for each state in the union. “The Flag Act of 1818 established the framework of our country’s flag, and in the process, gave birth to what […]
Kenrith Esterine knows that professional development requires being open to new opportunities. Esterine recently became a maintenance operations supervisor at the James A. Farley Post Office in New York City after previously working as a custodian and a postal support employee. “I had a lot of ideas as a custodian, especially around safety and ways […]
USPS is taking new measures to help you be more cautious and vigilant when dealing with email. Beginning Tuesday, June 12, all emails received from senders outside the Postal Service will display this in the subject line: [EXTERNAL]. The organization is making this change to help you quickly identify messages that could pose a cybersecurity […]
The Postal Service’s business development specialists are creating superheroes — not the kind who wear capes, but the kind who help boost the organization’s bottom line. These employees are holding lunch and learn events, visiting USPS offices and encouraging colleagues to submit leads through their designated lead generation program. For example, employees in Capital Metro […]
Frances Higgs, the rural carrier for the Superior, MT, Post Office highlighted in “Tried and true,” is remarkable. She’s 80 years old and still has a positive attitude and a great work ethic. What an inspiration. […]
Letter Carrier Donald Pennington was recently delivering mail in a Paris, IL, neighborhood when he heard moaning, and he soon spotted the source: an older man on the ground outside his home. Pennington rushed to aid the customer, who had just come to after falling on pavement while taking out trash. The Postal Service employee […]
Need to quickly determine the whereabouts of a customer’s package? There’s an app for that. The Postal Service has introduced Single Package Look-Up (SPLU), a tool that simplifies the parcel location process by combining multiple tracking systems into one application. “Package look-up can be a [time-consuming] and inefficient process,” said SPLU Program Manager Jude Mossman. […]
Ed Drozdowski believes in the power of the Postal Pulse. The Deerfield Beach, FL, Postmaster encourages all of his workers to take the employee survey. He even provides them time on the clock to do so. “It’s fairly simple. I communicate and emphasize their opinion is important, and I make the opportunity to participate easy,” […]
The Postal Service has released a video with highlights from the recent STEM Education stamps dedication ceremony. The stamps celebrate the role that science, technology, engineering and math collectively play in keeping the United States a global leader in innovation. “The STEM stamp is very important to us because it really enforces science, technology and […]
USPS is reminding employees about the online resources available to help them process and deliver ballots and political mailpieces during this year’s elections. The Election and Political Mail 2018 Blue page has an interactive map that allows employees to find the names and contact information for each state’s election and political mail coordinators. Lists of […]
USPS wants to hear what you think. Really. The next Postal Pulse employee survey will be conducted from Tuesday, May 22-Friday, June 22. You’ve probably heard about the survey before — and maybe you’ve even participated in the past — but you might not fully understand what the Postal Pulse is all about. Here’s what […]
Hooray for the Marine postal clerks profiled in “‘Always busy.’” I was in Okinawa, Japan, from 1983-1985. Mail was indeed a big deal at Camp Hansen, where I was stationed. […]
Letter Carrier Walvic Liciaga was recently delivering mail in an Orlando, FL, neighborhood when he detected a strong odor of gas at a customer’s home. Liciaga knocked on the door, and when the customer answered, he suggested that the man contact the gas company right away. Two weeks later, the customer saw the Postal Service […]
You always know where you stand with Robbie Steelman. Steelman, an Oklahoma District Post Office operations manager, regularly communicates with the individuals he supervises to let them know how they’re doing. “As the leader, you have to have a clear understanding of what the goal is when discussing progress,” he says. “It’s about feedback and […]
Would you ever share your banking personal identification number with another person? Your answer should be “no.” The Postal Service wants you to take the same care with your USPS login ID and password. Never share them with others, even trusted colleagues. Your access to Postal Service information and systems is tailored to you, and […]
Frozen Treats, a booklet of 20 stamps that feature watercolor illustrations of ice pops, will be the first scratch-and-sniff stamps in the Postal Service’s history. USPS announced the scratch-and-sniff feature this week. Customers can order the stamps at usps.com for delivery soon after Wednesday, June 20. The stamps will be dedicated that day at a […]
Letter Carrier Tamaria Gardner was recently delivering mail in a Charlotte, NC, neighborhood when she spotted an unconscious customer facedown on a sidewalk. Gardner rushed to the woman’s side and called 911. The Postal Service employee stayed with the customer, who soon came to, and encouraged her to stay awake until emergency responders arrived. “It […]
Congratulations to Mack Mata Jr., who retired last week as the longest-serving letter carrier at the Carlsbad, CA, Post Office. His work ethic and longevity are great examples for young people. […]
Informed Delivery, the USPS offering that allows consumers to receive digital previews of their incoming mail, has reached nearly 10 million users, Postmaster General Megan J. Brennan announced May 7 at the National Postal Forum (NPF). “Informed Delivery broadens the definition of the mail moment by bridging the digital and physical. It allows consumers to […]
Looking for a fast way to access Postal Facts when you’re on-the-go? You can “pin” the informational site to your mobile device’s home screen, creating an app-like icon that will take you directly to Postal Facts. Here’s how to do it: • Apple. If you have an iPhone or an iPad, launch the Safari browser […]
The Postal Service is reminding employees of the differences between Election Mail and Political Mail. Election Mail refers to mail that allows individuals to participate in the voting process, such as ballots for domestic or international delivery, while Political Mail consists of mailings from registered political candidates, parties and related organizations. There are different tagging […]
Loretta Vaughn believes in the power of professional development. Vaughn, who joined USPS more than three decades ago, achieved a longtime goal last year when she became a Detroit District maintenance operations supervisor. “I love my new job,” she says. “It was a long road to get here, but worth all the effort to have […]
City Carrier Assistant Stephanie Rudasill was recently delivering mail to a residence in Ormond Beach, FL, when she heard two faint but distinct words: “Help me.” Rudasill knocked on the front door to check on the disabled older customer who lives there, and he urged her to come inside. The Postal Service employee discovered that […]
Thank God for caring employees like Patricia Dorr, the rural carrier who reported the neglect of six animals. She was a voice for the voiceless. […]
Benjamin Jones is on the front line in the fight against cyberscams. Jones, distribution operations manager at the Miami International Service Center, helps his employees learn how they can help protect USPS networks. One of his main messages: Never plug a personal smartphone, tablet or other electronic device into a postal computer’s USB port. “I […]
After a package he was expecting was mistakenly sent to Perryville, MO, recently, John Marks called the local Post Office, where Retail Associate Rebecca Muench found the parcel and arranged for it to be shipped to the right destination. Marks was so impressed, he wrote to USPS to praise Muench. “Rebecca’s willingness to take the […]
Military Appreciation Month, declared a national observance by Congress in 1999, is marked annually in May. “The Postal Service is proud to have veterans and the dedication they bring to our workforce,” said Postmaster General Megan J. Brennan. “We are equally proud to serve veterans and members of the armed forces as valued customers, and […]
The Postal Service will issue the first of two 1-ounce domestic stamps commemorating the 100th anniversary of airmail service Tuesday, May 1. The first United States Air Mail stamp will be printed in blue and will celebrate the first airmail flights performed by Army Signal Corps pilots in May 1918. The second stamp, which will […]