My name is Maria Medina, and I’m a retail associate at the Lomita, CA, Post Office. I help customers with a variety of needs each day and do my best to make sure they come back. An important part of my job is assisting customers with their passport applications. We have between 20-30 passport customers […]
Would you know if you, a loved one or a co-worker were having a stroke? Stroke is the fifth leading cause of death in the United States. More than 795,000 people have a stroke each year, according to the Centers for Disease Control and Prevention. A stroke happens when blood flow to part of the […]
I love Link. Keep those stories coming. […]
Letter Carrier Jeanne Lippacher was delivering mail on a harsh winter day this year in Buffalo, NY, when she came upon a 93-year-old customer in distress. The woman had fallen outside in her neighborhood and was unable to get up on her own. Lippacher got the customer to her feet, escorted her home and stayed […]
The Postal Service is participating in an autonomous truck pilot program with TuSimple, a global self-driving truck company. The truck, with a safety engineer and driver on board, will haul USPS trailers and make five round trips between postal facilities in Arizona and Texas in mid-to-late May. This pilot is one of many ways the […]
The day before Chona Taylor was scheduled to leave for a Mexican vacation this spring, the Indianapolis resident was fretting over a serious problem: Her passport hadn’t arrived in the mail. Fortunately for Taylor, USPS was on the case. Using scanning data, Norma Hodge, customer services supervisor at Brightwood Station in Indianapolis, discovered the passport […]
USPS wants you to contact its Corporate Audit and Response Management (CARM) team if your department is being audited by the Office of Inspector General (OIG) or the Government Accountability Office (GAO). The Postal Service cooperates with OIG and GAO, two independent agencies that review federal spending and performance. However, CARM must coordinate the postal […]
Here are five facts about the Golden Spike National Historic Park, where USPS recently dedicated its Transcontinental Railroad stamps. 1. The Golden Spike National Historic Park is, well, historic. The park, located at Promontory Summit, UT, marks the spot where the Transcontinental Railroad was completed during the famous “golden spike ceremony” on May 10, 1869. […]
Rural Carrier Associate Kris Yehling was delivering mail in March in an Amherst, WI, neighborhood when a customer walking her dog flagged him down. She’d heard someone shouting for help but couldn’t determine the location, so Yehling investigated until he located the problem: Another customer had fallen while clearing snow from his roof and was […]
A 14-year-old New Jersey girl recently got to follow in her late father’s postal footsteps for a day, thanks to two USPS colleagues who helped make it happen. Jason Ficarra, a Northern New Jersey District route inspection team leader, died last year after a brief battle with cancer. His daughter, Elaina, asked her mother if […]
Toya Brown wants her voice to be heard. The Raleigh, NC, mail handler completes the Postal Pulse employee survey each year because she believes in sharing her opinions with USPS leadership. “You can sit there and gripe to your co-workers, but who is that helping? We have to start looking at the survey for what […]
The Wild and Scenic Rivers stamps will begin flowing into the nation’s mailboxes this week. The 12-stamp pane highlights images from the National Wild and Scenic Rivers System, including: Merced River, the main waterway flowing through Yosemite Valley, CA An Idaho segment of the Owyhee River, where desert canyons are carved into volcanic rock Alaska’s […]
USPS is reminding employees not to throw away batteries and light bulbs, but to follow proper recycling procedures instead. The Postal Service uses many battery types and sizes, including lithium, lithium-ion, nickel-cadmium and lead-acid. Lithium and lithium-ion batteries from handheld scanners and portable electronic devices are the most common regulated battery used at Postal Service […]
Letter Carrier Donna Fletcher was recently making deliveries in Gillespie, IL, when she grew concerned about an older customer whose mail was piling up. Fletcher alerted the local police department, and an officer soon discovered that the woman, who lived alone, had suffered a stroke. The customer was rushed to a hospital. “It could have […]
Growing up in Detroit, Michael Swan remembers volunteering with his grandmother at a local food bank. “I saw how families needed help,” he said. Last weekend, Swan, a Livonia, MI, letter carrier with two years of USPS service, kept his family’s tradition alive by participating in the Stamp Out Hunger food drive. “Through the food […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.7 percent during the week ending May 10, down from one week earlier. Western (98.06 percent) led the areas, while Dakotas (99.15 percent) topped the districts. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To see […]
The Postal Service wants managers, supervisors and others to tell craft employees about Link mobile, the Link site’s mobile-friendly version. Link mobile offers the same content available on Link’s desktop version — including news reports, feature stories and informational videos — but in a format that’s easy to read on smartphones, tablets and other mobile […]
A Detroit letter carrier was recently recognized for submitting the winning entry in a local safety slogan contest. Parris Gold came up with the slogan — “Safety is the key to be accident free” — after listening to a safety-focused stand-up talk at River Rouge, MI, Station, where he works. “I always listen to the […]
City Carrier Assistant Zachary Centell was delivering mail in February in a Racine, WI, neighborhood when a customer walking a dog slipped on ice and fell. Centell rushed to help the man, who ruptured tendons in his knee. The Postal Service employee called 911, comforted the customer until paramedics arrived to take him to a […]
USPS wants to hear from its employees. The next Postal Pulse employee survey will be conducted from Tuesday, May 14-Friday, June 14. You’ve probably heard about the survey before — and maybe you’ve even participated in the past — but you might not fully understand what the Postal Pulse is all about. Here’s what you […]
Jany Dalrymple is an advocate for Informed Delivery, both in and out of the office. “As soon as I learned about Informed Delivery a year and a half ago, I signed up for it. I look at it on a daily basis,” the Fort Lauderdale, FL, mailing requirements clerk says. Informed Delivery is the free […]
USPS is reminding employees about flag requirements for three holidays this month: • Peace Officers Memorial Day, which honors police officers who lost their lives in the line of duty, is Wednesday, May 15. Postal Service facilities are required to fly the U.S. flag at half-staff this day. To fly the flag at half-staff, hoist […]
USPS is reminding employees, managers and supervisors to submit nominations for the 2019 Postmaster General Sustainability Excellence Awards. The deadline to submit completed nomination forms is Friday, June 7. The annual awards recognize areas, districts, facilities, teams and individuals who help foster sustainable workplaces. The Sustainability Blue page has the nomination form and submission instructions, […]
Rural Carrier Heather Walbruck was delivering mail on an icy day this year in New London, WI, when she spotted a customer who had fallen outside his home. Walbruck stopped to check on the man, who had struck his head and couldn’t get up. She immediately called 911, obtained blankets from a neighbor and comforted […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.82 percent during the week ending May 3, down from one week earlier. Western (98.16 percent) led the areas, while Dakotas (99.26 percent) topped the districts. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To see […]
USPS will conduct its next Postal Pulse employee survey from Tuesday, May 14-Friday, June 14. The survey measures engagement — employees’ involvement, enthusiasm and commitment to their work. USPS uses the feedback to improve its workplaces. The survey, which takes about 5 minutes to complete, consists of 13 questions and a comments box that employees […]
Postal Service employees will do their part to combat hunger during this year’s Stamp Out Hunger food drive on Saturday, May 11. The National Association of Letter Carriers leads the annual one-day drive with help from USPS and other partners. During the drive, employees collect donations that are distributed to local food banks and pantries. […]
The Postal Service is working with online retailers and other businesses to meet consumers’ expectations for seamless shipping experiences, Marketing Vice President Steve Monteith said this week. Shoppers want to track their packages online and return unwanted merchandise easily, Monteith told industry leaders. “We are working closely with our e-commerce customers to always stay ahead […]
Letter Carrier Benjamin Hardin was delivering mail on a cold March day in Jonesboro, AR, when he heard a customer crying out for help. Hardin rushed to aid the woman, who was stranded outside after falling on her steps and breaking her hip. The Postal Service employee immediately called 911 and comforted the customer until […]
Donna Dyches takes scanning seriously. The Columbia, SC, mail processing clerk knows that scanning allows customers to track their mail and packages online, making it a critical component of the Postal Service’s efforts to deliver excellent customer experiences. “People have information readily available at their fingertips to locate their packages,” she says. “Each package [must […]