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Quotables
Los Angeles Letter Carrier Johnnie Jameson
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Tips of the Day
Handling damaged articles
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Mail
Raschelle Parker, Washington, DC
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Heroes
Pamela Mullen, Ashmore, IL
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Postal Bulletin
New issue highlights Lean Mail Processing
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Lost and found
New film highlights power of written word
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Fresh test
USPS expands grocery delivery test
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Heroes
James Hinkle, Sherrard, IL
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Mail
Kathryn Armstrong, Cotuit, MA
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Quotables
Fort George, NY, Retail Associate Millie Tomala
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Tips of the Day
LMS course updates and highlights
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Personal touch
Social media no match for mail, employee writes
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Big test
Customers testing larger mailboxes
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Scanning scorecard
Western Area, Portland District top latest standings
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Tips of the Day
Credit check
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Heroes
William Searuggs, Colorado Springs, CO
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Quotables
Boston Division Postal Inspector Bernadette Lundbohm on the Inspection Service’s fraud prevention videos
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Mail
John McCloskey, Littleton, CO
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Heroes’ corner
Carrier springs into action after customer falls
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Green appreciation
Postal Service’s recycling success highlighted
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Letters of note
Essay examines milestone missives
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Board of Governors nominations
Obama selects Crawford, Miller for open seats
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Quotables
Hudsonville, MI, Rural Carrier Cathy Remenak
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Tips of the Day
What’s the EIC?
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Heroes
Connie Wray, Thomasville, NC
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On the horizon
Customer Connect program nears $2 billion in revenue
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Immaculate reception
Custodian ensures Post Office makes good impression
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Fan mail
Handwritten letter prompts addition to Timberwolves’ pack
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Heroes
James Walch, Virden, IL
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Mail
Linda Grice, Plainsboro, NJ