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Found in translation
Employees bridge language gap to serve customer
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Direct approach
Businesses can use technology, data to improve mailings
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Quotables
Birmingham, AL, Letter Carrier and recent Million Mile Club inductee Bertha Ridley
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Heroes
Thomas Murillo, Kansas City, MO
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Tips of the Day
New RSS toolkit now available
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Mail
Robin Copeland, Merrifield, VA
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Cards report
Greeting card industry changing with times
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Fade to black
Support for BlackBerry devices ends July 31
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Duty calls
USPS scores Priority Mail International sale
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Common ground
Conflict resolution training now available on LMS
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Mail
Diana Howard, Washington, DC
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Tips of the Day
Handling LMS issues
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Heroes
Nancy Lowe-Proctor, Hughson, CA
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Quotables
Hopewell Junction, NY, Rural Carrier Aletha Smalley
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Tweet talk
Pluto mission unites agencies on social media
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Carrying a tune
Chicago employee to appear on BET singing show
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Taking care of business
‘POV’ offers tips for serving commercial customers
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Scanning scorecard
Northeast Area, Northland District rise
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Heroes
Scott Gallegos, Carmichael, CA
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Quotables
Bend, OR, Postmaster Nathan Leigh
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Tips of the Day
Delivery done right
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Mail
Lucille Roberson, Miami
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Highly visible
New surface visibility devices coming soon
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Heroes’ corner
California employee helps gunshot victim
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Going global
Retailer turns to USPS for international shipping needs
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COD FYI
USPS now accepts electronic funds transfers
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Heroes
Michael Kasisky, Pittston, PA
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Quotables
Hertford, NC, Postmaster Angela Cowell
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Tips of the Day
What’s BBM?
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Mail
Madelynn Sedivy, Waterloo, NE