Rural Carrier Elena Brutti was walking up to a home in Tualatin, OR, to deliver a certified letter when she heard what sounded like someone in pain.
She realized her customer was on the floor near the front door.
He had collapsed earlier that day and couldn’t get up, but he could open the door.
The Postal Service employee got the customer a pillow to make him comfortable and then chased down the man’s cat after it bolted out the front door.
Brutti then called 911 and waited with the customer until paramedics arrived.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
