Letter Carrier Beverly Marschilok was delivering mail with a trainee in Oneonta, NY, recently when she noticed mail building up at a customer’s home.
The Postal Service employee knocked on the customer’s door and heard a scream for help.
The customer had fallen three days earlier and couldn’t get up.
Marschilok and the trainee found a spare key, entered the home and called 911.
They stayed with the customer until paramedics arrived.
The customer is recovering in a rehabilitation center.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
