Retail Associate Juan Carlos Aviles was recently working at the Escalon, CA, Post Office when he saw a customer clutch the counter suddenly.
The 86-year-old man attempted to steady himself but started to fall backward. The Postal Service employee rushed from behind the counter and caught him as he lost balance.
Co-workers called 911 as Aviles administered CPR to the customer, who had stopped breathing. The retail associate revived the man before paramedics arrived.
The customer declined further treatment but was given a ride home in an ambulance.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
