Letter Carrier Josh Gueniot was delivering mail in Essex Junction, VT, recently when he heard a woman yelling.
The Postal Service employee saw the customer on the floor of her screened-in porch, where she had fallen 24 hours earlier and couldn’t move.
Gueniot called 911 and stayed with the customer until paramedics arrived.
The woman was taken to a nearby hospital where she was treated for broken bones.
She is now recovering at home after some time in a rehabilitation facility.
“Without his assistance, the outcome could have been worse and possibly fatal,” said Postmaster Caitlin Bishop. “Josh went above and beyond.”
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
