Throughout the year, Link’s “On the Job” feature spotlighted Postal Service employees and their contributions to the organization.
Among them: Kobi Logan, a Simpsonville, MD, retail associate who takes pride in meeting customers’ needs.
“Customer service is not what you think it is. It’s whether the customers believe you are giving it,” he said.
Likewise, Ochenya Okpa, a Salt Lake City mail processing clerk, said she puts “100 percent” into her work, while her colleague Cameron Larsen, a distribution operations supervisor, talked about the importance of treating co-workers with kindness.
“We’re here to be a team, to get a job done, and the way we get it done is teamwork,” he said.
Others, such as Kevin Terry, a delivery support specialist for Louisiana District, find time to help colleagues get the most out of their Postal Service careers.
“Mentoring is the single most important ingredient in success, in my view,” Terry said.
Several employees discussed their unique roles in the Postal Service, including Susan Wozniak, the Aurora, CO-based administrator for the USPS Employee Assistance Program, and Shawana Holliday-Wood, a Washington, DC, human resources generalist who helps the organization comply with federal transparency and privacy laws.
Another employee, Cheryl Robertson, a Salt Lake City data conversion operator who helps decipher illegible addresses on mailpieces, said her work has made her an expert on ZIP Codes.
“Yesterday, a TV commercial mentioned North Pole, Alaska. I immediately came out with ‘99705!’ My daughters said, ‘Only you would know that, Mom!’” Robertson said.
Others, such as Kevin Terry, a delivery support specialist for Louisiana District, find time to help colleagues get the most out of their Postal Service careers.
“Mentoring is the single most important ingredient in success, in my view,” Terry said.
“On the Job” also introduced you to two Postal Inspection Service employees: Rachael Kneisly, a Washington, DC, team leader, and Lauren Ireland, a Long Beach, CA, postal inspector.
“Although law enforcement has notoriously been a male-dominated field, it doesn’t have to be. Women can do this job and I’m here to be an example of that,” Ireland said.
Other employees — including letter carriers Likkasit Siriviboon of Springfield, VA, and Jerin Hedden of Salt Lake City — talked about how working for USPS has allowed them to support their families, while another letter carrier, Richard Morales of Port Washington, NY, focused on the special role Postal Service employees play in the lives of their customers.
“People laugh, but I like to say that in life, all you need is a good hairstylist, a good mechanic and a good postal person,” Morales said.
Check out the “On the Job” archive for more stories about Postal Service employees and their contributions to the organization.
