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Looking over his shoulder

This carrier came to the rescue of a customer who fell in his home

Lincoln, NE, Letter Carrier Kelli Reed

Letter Carrier Kelli Reed was recently making deliveries in Lincoln, NE, when she discovered a customer had fallen inside his residence.

The Postal Service employee called 911 and sought help from a neighbor who has keys to the man’s home.

Reed and the neighbor entered the residence and comforted the customer, who had been stranded for eight hours on the floor, until paramedics arrived.

The man was taken to a hospital and treated for a broken shoulder.

“Without Kelli’s help and reaction, this could have been tragic,” said local Customer Services Manager Trenton Bogenreif.

Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.