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Customer awareness

Employee’s tip leads to $59,000 deal

Scott Barr, a letter carrier in Lebanon, PA, helped bring in $59,000 for the Postal Service.

A sales lead from a letter carrier in Pennsylvania has resulted in a shipping deal worth $59,000 in new revenue for the Postal Service.

Scott Barr, who works at Lebanon Post Office, was asked by a representative of a company along his route about how USPS could help them.

Barr used his mobile delivery device to submit the customer’s contact information.

A sales representative followed up with the customer and closed a shipping deal worth $59,000 in new estimated annualized revenue for the Postal Service.

“Scott is the leading the way in Lebanon,” said Sharon John, a Pennsylvania 1 District business lead development specialist. “His customer awareness has generated increased package volume on his route and new revenue for the office and USPS.”

Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.

The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.

The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.

Employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “LEADing Together” link under “Featured Topics.”

Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.

Employees with USPS-issued mobile devices can use the LEADing Together app.

Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.