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‘Eyes and ears’

FL carrier’s tip brings in $78,000

Micah Thomas, a letter carrier in Orlando, FL, helped bring in $77,926 for the Postal Service.

A sales lead from a letter carrier in Florida has resulted in a shipping deal worth almost $78,000 in new revenue for the Postal Service.

Micah Thomas, who works at the College Park Post Office in Orlando, noticed a customer was using package pickup through

“He approached the customer and explained the benefits of using USPS,” said Gerardo Santiago, a local customer services manager.

After Thomas submitted the lead, a USPS sales representative followed up with the customer and closed a shipping deal worth $77,926 in new estimated annualized revenue for the Postal Service.

“Not only are our carriers the eyes and ears of neighborhoods, they also have a knack for seeking out new revenue,” Santiago said.

Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.

The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.

The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.

Employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “LEADing Together” link under “Featured Topics.”

Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.

Employees with USPS-issued mobile devices can use the LEADing Together app.

Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.