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Window of opportunity

Retail associate’s tip leads to two deals

Ronnette Young, a retail associate in Hartford, CT, helped bring in more than $49,000 for the Postal Service.

A sales lead from a retail associate in Connecticut has resulted in a shipping deal and a mailing deal worth more than $49,000 combined for the Postal Service.

Ronnette Young, who works at the Hartford Main Post Office, submitted a lead after speaking with a customer from a law office about their shipping needs.

A sales representative followed up with the customer and closed a shipping deal for $14,406 and a mailing sale for $34,720 — a combined $49,126 in new estimated annualized revenue for the Postal Service

“Carriers go out and deliver while with retail associates, the opportunity shows up at the retail window,” said Jon Reynolds, a business lead development specialist. “Knowing what to look for at the window — whether a shipping or mailing lead — can really pay off.”

Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.

The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.

The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “LEADing Together” link under “Featured Topics.”

Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.

Employees with USPS-issued mobile devices can use the LEADing Together app.

Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.