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Taking the reins

Employee’s question leads to shipping deal

Kyuhea Jung, a retail associate in Wahiawa, HI, helped bring in almost $4,400 for the Postal Service.

A sales lead from a retail associate in Hawaii has resulted in a shipping deal worth almost $4,400 for the Postal Service.

Kyuhea Jung, who works at the Wahiawa Post Office, noticed a customer was coming in a few times a week to mail packages.

After talking with the customer and finding out they were interested in getting more information about USPS shipping services, Jung got the customer’s contact information and submitted a lead.

A sales representative followed up with the customer and closed a shipping deal worth $4,394 in new estimated annualized revenue for the Postal Service.

Jung has submitted 15 leads since July 2022, when she learned of the USPS lead submission program, and “has taken the reins and ran with it,” explained Liane Kim, the officer in charge at Wahiawa Post Office.

Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.

The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.

The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “LEADing Together” link under “Featured Topics.”

Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.

Employees with USPS-issued mobile devices can use the LEADing Together app.

Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.”

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.