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Thinking it through

Employee’s sales tip brings in $62,000 deal

Nicole Cheairs, a retail associate in Fishers, IN, helped bring in more than $62,000 for the Postal Service.

A sales lead from a retail associate in Indiana has resulted in a shipping deal worth more than $62,000 for the Postal Service.

Nicole Cheairs, who works at the Fishers Post Office, noticed that a business customer was coming in Monday through Friday — sometimes twice a day — with letters, flats and Priority Mail Flat Rate envelopes.

The postal employee asked the customer if he was interested in getting postage at his office as well as direct pickup.

“My thought process was it would alleviate him having one of his employees leave the office twice daily to bring the mailings to our office,” said Cheairs.

She took the customer’s contact information and submitted a lead.

A sales representative followed up with the customer and closed a shipping deal.

“I check my LEADing Together daily and recently discovered my lead generated $62,140 in new revenue,” said Cheairs.

Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.

The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.

The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “LEADing Together” link under “Featured Topics.”

Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.

Employees with USPS-issued mobile devices can use the LEADing Together app.

Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.”

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.