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Asking April

Employee’s tip leads to $92,000 shipping deal

April Amezcua, a business service network representative in Los Angeles, helped bring in more than $92,000 for the Postal Service.

A sales lead from a business service network representative in California has resulted in a shipping deal worth more than $92,000 for the Postal Service.

April Amezcua, who works at the California 5 District Office in Los Angeles, received a call from a customer who was looking for information about shipping with USPS.

After asking about the types of shipping and services the customer was interested in, Amezcua took the customer’s contact information and submitted a lead.

Jason Harris, a sales representative, followed up with the customer and closed a shipping deal worth $92,373 in new estimated annualized revenue for the Postal Service.

“April handles our business accounts and is always asking our customers if they know of any family or friends who would be interested in any of our products or services,” said Caroline Pham, a California 5 District business lead development specialist. “She inquires with our business owners if they own any other additional businesses or if they are interested in opening another business.”

Sales generated from employee leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads.

The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30 through LEADing Together, a new program that makes it easier to pass along sales tips.

The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “LEADing Together” link under “Featured Topics.”

Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.

Employees with USPS-issued mobile devices can use the LEADing Together app.

Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.”

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.