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Carrier’s tip leads to $74,000 shipping deal

Christopher Solt, a Lewisville, TX, letter carrier, used the Customer Connect program to help generate new revenue for USPS.

A lead from a letter carrier in Texas has resulted in a shipping deal worth almost $74,000.

While delivering mail on his route, Christopher Solt, who works at the Lewisville Post Office, talked with a customer who needed a cost-effective and seamless way to ship products.

Using his mobile delivery device, Solt submitted the customer’s information through Customer Connect, a joint USPS and National Association of Letter Carriers program that encourages participants to identify sales opportunities.

Anna George, a senior inside sales representative, followed up with the customer and closed a shipping deal worth $73,996 in new estimated annualized revenue for the Postal Service.

“It is so easy now for letter carriers to submit leads using their mobile delivery devices,” said Dorothy Muir, a small-business specialist at USPS headquarters in Washington, DC. “Christopher was quick to spot his customer’s needs, have a quick conversation and then send in the information for others to follow up on.”

Sales generated from Customer Connect leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads from employees.

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

Postal employees with ACE access can submit leads through the new Employee Lead Entry site on Blue by selecting the “Submit a Lead” link under “Featured Topics.” All other employees can access the lead entry site through LiteBlue by selecting “Submit a Lead” under the “Resource Index” tab.

Customer 360 users can click on “Submit a Lead” to access the lead entry site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the lead entry site if an activity requires sales assistance or has resulted in a sale.

The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.