USPS logo LINK — USPS employee news Printable

Positive effect

Carrier’s tip helps business get shipping deal

Matthew Rabe, a Bedford, TX, letter carrier, used the Customer Connect program to help generate new revenue for USPS.

A lead from a letter carrier in Texas has resulted in a shipping deal worth almost $250,000.

While delivering mail on his route, Matthew Rabe, who works at the Bedford Post Office, talked with a customer who mentioned that the cost of shipping was negatively affecting their company’s growth.

After Rabe submitted the customer’s information through Customer Connect, a sales representative followed up and closed a shipping deal worth $249,984 in new estimated annualized revenue for the Postal Service.

“Matthew saw an opportunity to help turn a negative for one of his customers into a positive,” said Dorothy Muir, small-business specialist at USPS headquarters in Washington, DC. “By listening and then passing on information, the customer’s company is growing, and USPS has gained more revenue.”

Sales generated from Customer Connect leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads from employees.

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “Submit a Lead” link under “Featured Topics.” Employees who do not have an ACE ID can access the lead entry site through LiteBlue by selecting “Submit a Lead” under the “Resource Index” tab.

Customer 360 users can click on “Submit a Lead” to access the lead entry site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the lead entry site if an activity requires sales assistance or has resulted in a sale.

The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.