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Revenue booster

Carrier’s tip leads to shipping deal

Skylyn Kopas, an Indiana, PA, letter carrier, used the Customer Connect program to generate new revenue for USPS.

A Pennsylvania employee’s attention to detail has resulted in a shipping deal worth almost $75,000 for the Postal Service.

Skylyn Kopas, an Indiana, PA, letter carrier, spotted a competitor picking up packages from a business on her route.

Kopas asked the customer if they would like to speak to someone about how USPS could save the company on shipping costs. The customer agreed.

After returning to her Post Office, Kopas passed on information through Customer Connect, a joint program with the National Association of Letter Carriers that encourages carriers to identify sales opportunities for USPS.

Robert Lessman, a Pennsylvania 1 District business development specialist, and Alyssa Yingling, a senior field sales representative, followed up with the customer. They closed a shipping deal for $74,945 in new estimated annualized revenue for the Postal Service.

Sales generated from Customer Connect leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“Skylyn knows that additional USPS revenue helps secure the organization’s future,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “She is among the many letter carriers that have helped her customers save money while winning new business for the Postal Service.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.