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Employee’s lead helps bring in shipping deal

David Savillon, a La Crescenta, CA, letter carrier, used Customer Connect to help generate new revenue for USPS.

A California employee’s keen eye has resulted in a shipping deal worth almost $100,000 for the Postal Service.

David Savillon, a La Crescenta letter carrier, noticed a company on his route had parcel pickups ready for a competitor.

Savillon approached the owner and asked if he would like to speak with someone at USPS about shipping. The owner agreed and Savillon took his contact information.

After returning to his Post Office, Savillon passed on the information through Customer Connect, a joint program with the National Association of Letter Carriers that encourages carriers to identify sales opportunities for USPS.

Martin Juarez, a Sierra Coastal District business development specialist, and Ariel Piotrowski, a senior field sales representative, followed up with the customer. They closed a shipping deal for $99,867 in new estimated annualized revenue for the Postal Service.

Sales generated from Customer Connect leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“David followed the maxim of ‘If you see something, say something,’” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “He saw packages not being delivered by USPS and he said something to the customer, which led to the customer saving money and the Postal Service winning new business.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.