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Conversation leads to shipping deal

Tracey Quinn, a Carrollton, TX, letter carrier, recently used the Customer Connect program to generate more than $184,000 in new revenue for USPS.

A Texas employee’s chat with a customer has resulted in more than $184,000 in new estimated annualized revenue for the Postal Service.

Tracey Quinn, a letter carrier in Carrollton, a city near Dallas, learned that a detergent manufacturer on her route was looking for a cost-saving way to ship its products.

She submitted a lead through Customer Connect, a joint program with the National Association of Letter Carriers that encourages carriers to identify sales opportunities for USPS.

Anthony Sanchez, a Dallas District business development specialist, and Ron Williams, a senior field sales representative, followed up with the company.

As a result, the business decided to switch to the Postal Service for shipping and signed a deal.

Sales generated from Customer Connect leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“For many of our customers, their main interaction with the Postal Service is through their letter carrier,” said Mary Anderson, the organization’s small-business engagement director. “Tracey heard a customer expressing a desire to save money, and she served her customer well by passing along the customer’s needs to the sales team.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.