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Satisfied customer

Retail associate’s tip leads to shipping deal

Scottsboro, AL, Retail Associate Charles Bailey used the Clerks Care program to generate new revenue for USPS.

A lead from an Alabama employee has resulted in a shipping deal worth more than $9.5 million for the Postal Service.

Charles Bailey, a retail associate in Scottsboro, knew of a rug manufacturer that was shipping its products through a competitor.

He submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass on sales tips.

Shanek Madison, an Alabama-Mississippi District business development specialist, followed up with the customer. Madison was assisted by Mitchell Schwark, a field sales representative; Christopher Ritchey, a senior sales executive; and Justin Parks, a technical integration specialist.

They closed a shipping deal for $9.6 million in new estimated annualized revenue for the Postal Service.

Sales generated from Clerks Care leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“Charles’s knowledge of this customer and its shipping needs allowed Sales to put together a team and proposal to meet the customer’s needs,” said Mary Anderson, small-business engagement director at USPS headquarters in Washington, DC. “And thanks to his tip, the customer is satisfied with the service it is now getting from USPS.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30. The Small Business Sales team is tracking program participation rates through its weekly “Drive to 35” downloadable report.

The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.