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Have kiosk, will travel

New option for scheduling passport appointments

Using self-service kiosks to schedule passport appointments can help USPS customers practice social distancing during the coronavirus pandemic.

Customers can now use self-service kiosks in Post Offices to schedule passport application appointments.

Beginning July 13, the scheduling option will allow customers to avoid lines and adhere to social distancing guidelines during the coronavirus pandemic.

To make an appointment, customers will select “New Passport Only” or “New Passport with Photo Services” on a self-service kiosk’s display screen, then enter the number of adults and minors for the appointment.

Appointments can be made up to 28 days in advance.

The kiosk will display a list of available appointment dates and locations. The closest location will be listed first.

The customer can then make a selection and enter their name, phone number and email address.

After confirming the information, the customer must select “Schedule Appointment” to finalize.

The kiosk will print a receipt listing the details of the appointment, a confirmation number and a confirmation email. Optional text notifications will also be available.

USPS accepts millions of passport applications each year, making passports an important part of the organization’s efforts to grow revenue.

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