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Self improvements

New retail kiosks offer updated features

Linda Reed, a customer at the Merrifield, VA, Post Office, uses one of the Postal Service’s new self-service kiosks.

The Postal Service is replacing its approximately 2,800 self-service kiosks with upgraded machines.

The new kiosks have improved screens that offer customers an experience similar to using

“Customers can have more streamlined transactions that combine online features and retail counter service,” said Retail and Customer Service Operations Vice President Kelly Sigmon.

The new kiosks feature:

• Technology to measure a customer’s mailpiece when it is placed on the machine’s scale.

• A single output bin for postage and labels that illuminates and flashes when an item is dispensed.

• A blue light over the monitor screen that illuminates if there is an alert on the kiosk.

• A scanner that allows the sale of retail products and Ready Post items.

• A camera that allows employees to transmit pictures to a USPS help desk.

The Postal Service began installing the new kiosks this month. The rollout is slated for completion in July.

The kiosk improvements are part of the organization’s broader efforts to strengthen customers’ experiences.

Linda Reed, a customer who recently used one of the new kiosks at the Merrifield, VA, Post Office, said she appreciated the convenience it offers.

“Sometimes using self-service machines can be intimidating, but this one is pretty straightforward and easy to use,” she said. “I like the new look and I’m always happy to avoid a line.”

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