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Reaching out

Assisting businesses affected by COVID-19

USPS is emailing small-business customers and others to learn how the organization can help them during the coronavirus pandemic.

The Postal Service wants to gauge how it can assist businesses affected by the coronavirus pandemic.

On April 8, the organization will send a COVID-19 response email to its small-business customers, as well as medium-sized firms.

The email will provide an overview of the actions USPS is taking in response to the pandemic; educate customers on precautionary measures to keep employees and customers safe; assure customers that they can expect continued quality service; link to resources for customers to stay updated on potential service disruptions and operational changes; and link to a brief, voluntary survey to help USPS identify how it can support businesses and their customers.

Businesses that reply to the email will receive an automated reply with additional information.

The USPS business customer support centers will also contact some customers by phone.

The email campaign is part of the Postal Service’s ongoing effort to support businesses and consumers as it continues normal operations during the coronavirus pandemic.

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