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Going the distance

New guidance issued for retail employees

Teresa Ramos, a retail associate at the Downey, CA, Main Post Office, cleans a counter last week.

The Postal Service is providing retail employees with new guidelines to help them practice social distancing on the job during the coronavirus pandemic.

The guidelines are based on recommendations from the Centers for Disease Control and Prevention, which advises people to stay at least 6 feet apart from each other in public to help prevent the spread of the virus.

Under the guidelines, USPS retail locations must place tape on the floor to show where customers can stand in line to remain at a safe distance; display social distancing signage in lobbies; and use every other window station, if operationally feasible.

Additionally, the Postal Service is advising retail employees to politely ask customers to adhere to the guidelines by maintaining a distance of 6 feet apart. The guidelines also advise employees to thank customers for their cooperation.

USPS managers and supervisors began delivering a mandatory stand-up talk last week to explain the new procedures to retail associates and other employees.

The organization is also providing other workers with safety guidance during the pandemic, including letter carriers.

The Postal Service’s COVID-19 Blue and LiteBlue pages have additional resources for employees