Scanning snapshot. The Postal Service’s national scanning rating slipped to 97.65 percent during the week ending March 20, down from 97.86 percent one week earlier.
Each of the organization’s seven areas saw their numbers decline week to week, including top-ranked Western (98.03 percent).
Almost all 67 districts also saw declines, including top-rated Dakotas (99.17 percent). The one district that improved its score: No. 57-ranked Houston (97.19 percent), whose rating improved 0.02 percent.
Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.
To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.”
Capital news. The Postal Service recently mailed Capital Metro Area Update’s latest issue to employees in the area.
The newsletter, which is also available on Blue and LiteBlue, features articles on customer service, employees who have submitted sales leads to USPS, workplace safety and other topics.
Got news? Email your submissions to uspslink@usps.gov.