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USPS announces ‘certified engaged’ list

USPS employees stand in front of Post Office
Stonewall, MS, Post Office employees display a certified engaged team seal they received earlier this year. From left are Postmaster Misty Roach; Amanda Satcher, a rural carrier associate; Lynne Cooper, a highway contract route driver; Danny Joe Jones and Francie Brewer, rural carriers; Tina Brewer, a rural carrier associate; and Mary Howze, a retail associate.

USPS has recognized 672 teams that have created positive workplace environments, based on results from this year’s Postal Pulse employee survey.

The teams received “certified engaged” status. This means they met a host of criteria, including incorporating employee engagement principles — such as stronger communications and more employee recognition — into their daily activities.

The number of certified engaged teams within USPS is up 20 percent from last year and 13 percent from two years ago.

“The increase in the number of certified engaged teams demonstrates that the Postal Service is continuing to transform its workplace culture and strengthen employees’ enthusiasm, involvement and commitment to their work,” said Employee Engagement Executive Director Kelvin Williams.

The certified engaged team program is one of several engagement initiatives that USPS has introduced during the past four years. The benefits of an engaged workforce include higher employee retention and more customer satisfaction, which is linked to stronger revenue growth.

The Employee Engagement Blue page has a list of the 672 certified engaged teams. Employees who have questions can email them to

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