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Informed Delivery

What you should know about the free feature

Mobile device
Businesses can add interactive content to Informed Delivery emails, helping USPS add value to the mail.

You hear a lot about Informed Delivery these days, but do you understand how the mail notification service works — and why it’s important?

If not, here’s what you should know:

• Informed Delivery bridges the digital and physical. The free feature allows users to digitally preview their incoming mail and manage their packages — wherever, whenever — from computers, tablets and mobile devices.

• One word: Convenience. Informed Delivery users receive email notifications containing images of the outside of incoming letter-size mailpieces that will soon arrive in their physical mailboxes. These images are also accessible on the Informed Delivery online dashboard and mobile app.

• Informed Delivery allows users to track packages, too. If USPS Tracking is available for an incoming package, a consumer can view the delivery status in their Informed Delivery emails. Additionally, they can manage notifications and schedule redelivery from the Informed Delivery dashboard.

• Businesses can add interactive content to Informed Delivery emails. When a consumer clicks on this content, he or she will be taken to the company’s website to receive offers, coupons or to learn more about the firm’s products and services.

• Informed Delivery has more than 11 million usersThe feature is available to residential consumers and PO Box residential customers. USPS employees can sign up at Sign-up is voluntary and must be completed off the clock.

• More information is available. Employees can complete an optional course, Introduction to Informed Delivery 101, through the Learning Management System. The course number is 10026830.

You can also learn more at the Informed Delivery pages on Blue and LiteBlue, as well as

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