
Pups with purpose
A USPS employee and his dog-whisperer wife help veterans get a new leash on life
If happiness is a warm puppy, Jeff Herman’s workdays are bookended by joy.
Before and after his shifts, the Warrendale, PA, lead mail processing clerk serves as puppy wrangler for Von Bahneman Kennels and K9 Training, his wife’s dog training and breeding business outside Pittsburgh.
Cynthia Bahneman Herman has run the business for decades. When they married eight years ago, Herman not only gained a spouse, he acquired a side gig — but he knew what he was in for.
“Her affection for animals was one of the many things that drew me to her,” Herman said. “Cyn is 100 percent passionate about them.”
Bahneman Herman’s specialty is raising and training puppies to become service dogs for veterans. Two years ago, she brought her method to Gunny’s Ridge, a sanctuary for veterans, first responders and people with disabilities, where she runs the K9 Service Dog Program.
Her approach matches veterans with the pups that best suit them and requires up to a two-year commitment, depending on the age of the puppy. Once a match is made, dogs are trained from an early age to imprint on the veteran, who must train regularly with their pup.
“At the end of the program, they have trained each other,” she said. “They’re completely bonded.”
Graduates are also required to attend follow-up sessions monthly. Not only do these meetings ensure grads keep up with their training, “it gives them a place to talk about problems with other vets who understand,” she said.
Maura Wahl, a member of the Pennsylvania Army National Guard who returned from Afghanistan in 2012 and suffers from PTSD, is currently working toward her certification in the program.

“Life changing” is how she describes it.
“I was walking up the hill and remember the veterans’ faces, and how happy they were,” Wahl said of her first encounter with the program. “I knew right then and there, even before meeting my dog, that it was exactly what I needed in my life.”
She has been floored by how attuned her pup, Cali, is to her. For example, Wahl suffers from recurring night terrors involving a bomber.
“Why is this guy licking my face?” she remembers thinking during a recent episode. It was Cali, of course, waking her from the nightmare. She is amazed that the dog could sense her distress while she was unconscious.
Bahneman Herman works with all sorts of pups and people — on Sundays alone, her company teaches 150 dogs and would-be trainers from all around the Pittsburgh area — but said her work with veterans is a way to “pay it forward.” Her son served in the U.S. Army Special Forces and “faced everything you could face” and survived, she said.
She is also grateful for her husband’s help. “He’s good with dogs and dogs love him. And it would be very difficult to do this alone. It really does take a village.”
As for Herman, there are definitely perks to his side gig.
Among his favorites? “Cuddle time,” he said.

Annual safety campaign begins
The Postal Service is asking employees to help raise awareness of dog bites
The Postal Service is encouraging employees to help spread the word about this year’s USPS National Dog Bite Awareness Campaign.
The organization held a news conference May 30 to preview the annual campaign, which begins Sunday, June 2, and concludes Sunday, June 9.
Postmasters and other managers are encouraged to hold events in their communities to help bring attention to one of the most common safety issues facing mail carriers.
“We want everyone to get involved and do their part to show dog owners how they can be good stewards for safe mail delivery and ensure the safety of our employees,” said Leeann Theriault, the USPS employee safety and health awareness manager.
During the May 30 news conference, held at a sorting and delivery center in the Philadelphia area, local letter carriers who’ve been attacked by dogs discussed their experiences and USPS leaders offered tips for customers.
USPS included a dog bite awareness publicity kit in Postal Bulletin’s May 30 issue.
Other resources include Informed Facility slides, safety posters and a coloring page for kids.
The organization is encouraging people to share news of the campaign on social media with the hashtag #dogbiteawareness.

It’s his honor
A manager volunteers for veterans, a clerk retires after 55 years and a postmaster praises her employees
Jay Schild is doing his part to honor military veterans for their service.
Schild, labor relations manager for the Postal Service’s Ohio 2 District, volunteers for Honor Flight Tri-State, part of a national organization that brings veterans to Washington, DC, to visit memorials to their service.
“There are very few things in this world that bring me more joy and satisfaction,” he said.
Veterans of World War II and the Korean and Vietnam wars are eligible for each honor flight, which is a daylong experience. After flying to Washington to visit their memorials, the veterans return home to a parade and a “mail call” where they each receive letters and cards of appreciation.
As an ambassador for Honor Flight Tri-State, Schild is assigned a veteran to accompany throughout the day.
“It is a day that all the veterans cherish and do not quickly forget,” he said.
Parting is such sweet sorrow
Employees at the Austin, TX, General Mail Facility recently bid adieu to a beloved colleague: Jennifer Perkins, a business reply mail clerk who retired after 55 years of service.
Perkins began her career as a distribution clerk in 1969 and collected lots of awards during her tenure. In 2021, she was one of 25 employees who participated in an oral history project marking the Postal Service’s 50th anniversary.
“We are going to miss her knowledge and advice, but most of all her calm demeanor and sweet disposition,” said Bernadino Vidauri, a customer services supervisor.
Job well done
Greenwood, IN, Postmaster Darcy Enyart doesn’t just praise her employees. She puts it in writing.
Enyart regularly presents employees with certificates of appreciation for a job well done.
One recent recipient: Isley Crayton, a retail associate who was lauded for her customer service skills.
“She can be seen each day with a smile on her face and a positive attitude,” Enyart said.
“People” appears regularly in Link. Got news to share? Email us.

Rural recall
Do you remember the details of these Link stories?
“News Quiz” is a weekly feature that lets you test your knowledge of recent Link stories. The correct answers appear at the end.
1. How many rural carriers are represented by the National Rural Letter Carriers’ Association?
a) 128,000
b) 182,000
c) 281,000
d) 821,000
2. When did Ned Felder and Kris Feeney become pen pals?
a) 1966
b) 1967
c) 1968
d) 1969
3. True or false: During the Cold War, about 1,500 postal facilities were selected as fallout shelters.
a) True
b) False
4. Fill in the blank: (Blank) is sent to or from an authorized election official and contains a ballot that may be used to cast a vote in an election.
a) Ballot Mail
b) Election Mail
c) Policial Mail
d) None of the above
5. Match the stamp in Column A with its planned release date in Column B.
Column A
a) Dungeons & Dragons
b) Low Denomination Flowers
c) First Continental Congress: 1774
d) Winter Whimsy
Column B
I) Thursday, July 18
II) Thursday, Aug. 1
III) Thursday, Sept. 5
IV) Thursday, Oct. 10
Answers: 1) a. 2) b. 3) a. 4) a. 5) a. II., b. I., c. III., d. IV.
EAP orientation
The USPS Employee Assistance Program will hold its next online orientation on Friday, June 7, from 5 to 5:30 p.m. Eastern.
The orientations, held on the first Friday of each month, offer information on how Postal Service employees and their families can use the program.
Employees must register in advance on the EAP website.
Postal Bulletin covers dog bite awareness campaign
Postal Bulletin’s latest edition, published May 30, takes a look at this year’s USPS National Dog Bite Awareness Campaign, which begins Sunday, June 2, and concludes Sunday, June 9.
Updates to the organization’s policies, procedures and forms are also included.
Employees can go to usps.com to read and download the latest Postal Bulletin, along with past issues.
View past printouts
Printout details
What's included
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Pups with purpose
A USPS employee and his dog-whisperer wife help veterans get a new leash on life
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Annual safety campaign begins
The Postal Service is asking employees to help raise awareness of dog bites
-
People
It’s his honor
A manager volunteers for veterans, a clerk retires after 55 years and a postmaster praises her employees
-
News Quiz
Rural recall
Do you remember the details of these Link stories?
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June7Datebook
EAP orientation
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Brief
Postal Bulletin covers dog bite awareness campaign