
For the children
Employee is a court-appointed special advocate
Vince Cortez, a USPS employee development specialist in Corpus Christi, TX , described his work as a court-appointed special advocate for abused or neglected children in a recent issue of The Eagle.
“My job is to look out for the best interests of the child,” said Cortez, who has been helping such children for the past 30 years.
Known as CASA volunteers, the advocates undergo background checks, take specialized training and swear an oath of confidentiality before they can access records, speak to family members and professionals affiliated with the case, or meet with a child.
Cortez builds rapport with the child and becomes a familiar face throughout the court proceedings. He writes a report on what he’s learned about the child’s situation and wishes. The judge considers his recommendation when deciding the child’s placement.
“Sometimes it is difficult; it’s hard to see kids who are at risk,” Cortez said. But he is steadfastly committed to making a difference in a child’s life. “What I do matters to the children.”
The Eagle is seeking to feature more employees like Cortez in future editions of the magazine’s “Spotlight” column.
If you know a USPS worker who exemplifies service to the community or dedication to a cause, send an email to The_Eagle@usps.gov.
The Eagle is mailed to employees’ homes and is also available on Newsroom, the Postal Service’s online news hub.
Taking the bite out of frost
USPS shares tips for winter weather
The Postal Service wants employees to dress to protect themselves during cold weather.
The organization recommends employees wear insulated, water-resistant socks and gloves and multiple layers of loose-fitting clothing. This includes:
• An inner layer of wool, silk or synthetic material to keep moisture away from the body;
• A middle layer of wool, fleece or synthetic material to provide insulation when wet; and
• An outer layer that provides wind and rain protection and allows some ventilation to prevent overheating.
USPS also wants employees to know the difference between two wintertime medical conditions — frostnip and frostbite — and how to treat them.
Frostnip symptoms include tingling skin irritation or a burning sensation, skin that feels soft if touched and skin that is yellowish or white.
Treatments include covering the affected area with warm water or body heat and avoiding direct heat sources, such as heating pads or hot water.
Signs of frostbite include feelings of pins and needles or numbness; skin that is cold, hard and pale; and either an aching throbbing or a lack of feeling in the affected area.
Treatments include getting out of the cold, gradually warming frostbitten areas and not walking on frostbitten toes or feet.
USPS recently mailed a postcard with these tips and more to employees’ homes.
WestPac Area, California 6 District on top in scanning data
Delivery data, Postal Bulletin also highlighted
Scanning snapshot. A snapshot of Postal Service scanning data shows the national rating was 95.99 percent during the week ending Dec. 29, 2023, down 0.40 percent from one week earlier.
The data was collected Jan. 3, 2024.
WestPac led the four areas with a rating of 96.76 percent, while Southern ranked last with a 95.12 percent rating.
Among the 50 districts, California 6, part of WestPac Area, ranked first with a 97.71 percent rating, while Florida 1, part of Southern Area, ranked last with an 91.74 percent rating.
Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.
To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.” Postal Service employees must request Informed Visibility access through eAccess.
Delivery data. From Oct. 1-Dec. 22, the Postal Service delivered 85.7 percent of First-Class Mail on time when compared with the organization’s service standard, according to data released last week.
During the same period, USPS delivered 93.8 percent of Marketing Mail and 81.2 percent of Periodicals on time, the figures show.
Postal Bulletin. Postal Bulletin’s Dec. 28 edition features a cover story about the holiday returns season along with the latest updates to USPS policies, procedures and forms.
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