Chesterfield, MO, Retail Associate Rex Ross
“We have built a relationship with our customers. A smile makes a big difference. It sets the table.” […]
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Posts by tom_simpson
Robert Scribner, Grand Rapids, MI
Grand Rapids, MI, Letter Carrier Robert Scribner knew that a 78-year-old customer had fallen in the past, so when he recently heard a tapping sound coming from the man’s apartment, he was worried. Scribner called out to the man, who shouted back, asking for help. The postal employee opened the door and discovered the customer […]
Terrie O’Malley, Mossville, IL
My sister drives a school bus, and her students pester her throughout the Christmas season to play the hippopotamus song. So when I saw the Postal Service’s new holiday ad, I had to put it on my Facebook page just for her. The commercial surely will be loved by all. […]
Course credit
You must complete everything in a Learning Management System course to receive credit. Courses are located in your “My Training Activities” window. Review the learning progress chart to determine what must be completed. […]
Guest of honor
If you’re Alex Myteberi, meeting the president is only a special letter away. The 6-year-old Scarsdale, NY, boy and his family recently traveled to the White House to meet President Obama after Alex mailed a letter to the president that went viral on social media. In the letter, Alex asked the president to bring to […]
Year-end review
The Postal Service’s business is performing well, but without legislative and regulatory changes, the organization will continue to face losses, Chief Financial Officer Joe Corbett says. Revenue and controllable income — before the exigent surcharge — grew during the fiscal year that ended Sept. 30, Corbett reports in his latest “Dollars and Change” video. USPS […]
Rates of change
Are you confused by the premium category rate changes for next year’s Federal Employee Health Benefits Program (FEHB)? If so, here’s what the Postal Service wants you to know. Last year’s category 1, which was used for all bargaining unit employees, has been adjusted into two categories: • Category 1. This category is for career […]
Scanning scorecard
The Postal Service’s national scanning rating was 97.44 percent during the week ending Nov. 25, down from the previous week. Forty-three districts and four areas met or exceeded the national average. Dakotas (98.59 percent) finished first among the districts for the 10th consecutive week, while Western (97.7 percent) led the areas for the seventh week […]
Service suspended
The Postal Service has suspended most mail services to Guatemala. In a Nov. 29 service alert, USPS announced all Post Offices and other acceptance locations must not accept any mail to Guatemala, other than Global Express Guaranteed (GXG) service, which is still available. For already deposited items other than GXG addressed to Guatemala, employees must […]
Online safety
Avoid sharing any personal information, such as your full name, address, birthdate or phone number with unknown individuals or suspicious sites. The CyberSafe at USPS Blue site has more tips. […]
Laura Kish, Akron, OH
Akron, OH, Letter Carrier Laura Kish recently helped a lost child find his way home after she saw him wandering around alone when she was delivering mail. The shoeless boy, who is about 2, pointed to a house when Kish approached him, but when she went there, no one was home. Kish proceeded to canvass […]
Irving, TX, Retail Associate Yada Smith
“I want all my customers to walk away with a smile. They should be our No. 1 priority — and they are.” […]
Ann Terwilliger, Dayville, CT
I’d like to express my appreciation for PMG Megan J. Brennan and her positive, encouraging and grateful attitude toward Postal Service employees. She has made a wonderful difference. […]
Picture perfect
A pre-winter storm delivered more than 20 inches of snow in some parts of New York last week — turning a Postal Service employee into an international news figure along the way. Pamela Bentley, a Cropseyville, NY, retail associate and distribution clerk, went to the nearby Grafton Post Office to help out after the storm […]
On the rise
More than 292,000 employees participated in the most recent Postal Pulse survey, new data show. This means about 49 percent of the USPS workforce completed the survey, which was administered from Oct. 4-Nov. 4. The participation rate is up from the previous survey, which was completed by 30 percent of employees in February and March. […]
Working together
The Postal Service is offering a video to help employees learn more about the advantages of high-deductible health plans (HDHPs) and health savings accounts (HSAs). The 2-minute segment explains that an HDHP, combined with an HSA, can save employees money when compared to traditional plans. HDHPs allow users to spend less on insurance premiums while building […]
Paging Santa
USPS customers can once again add some color to their holiday season, courtesy of Earl Musick. Musick, an Eastern Area employee engagement ambassador, has created a coloring page for employees to hand out to customers and their children. Musick has been creating postal-themed coloring pages for years. This year’s version was inspired by the Postal […]
Cyber Monday
This year’s Cyber Monday is expected to be the largest ever — and the Postal Service wants consumers to know its employees are ready to deliver for them. Cyber Monday, the Monday after Thanksgiving, is typically one of the year’s biggest online shopping days. Sales in 2016 are expected to exceed $3 billion, up 9.4 […]
Pop-ups
Scammers use fake pop-up ads to entice you to click links that could infect your computers and mobile devices with malicious software. The CyberSafe at USPS Blue site has tips to identify and avoid malware. […]
Martha Snider, New Martinsville, WV
When Letter Carrier Martha Snider recently found that a customer’s mail was accumulating at a New Martinsville, WV, apartment complex, she took the mail to her door. Getting no response when she knocked, Snider contacted the superintendent of the complex, who checked on the woman and found that she had fallen and been unable to […]
Cumberland, MD, Retail Associate William Sites
“I take pride in the work that I do. As a result, I am confident I have satisfied customers. I make sure my customers are given the best service I can provide.” […]
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Johnnie Davis, Livermore, CO
“All about Eve” hit very close to home. My 3-year-old grandson was born with a condition that can contribute to Wilms tumor. He had one kidney removed this year and underwent chemo. It’s so sad when they are so little and precious. […]
Stamps preview
The Postal Service has announced more subjects that will be featured on stamps next year. The new stamps include: Dorothy Height, the 40th stamp in the Black Heritage series Nebraska Statehood, celebrating the Cornhusker State’s 150th anniversary Mississippi Statehood, celebrating the Magnolia State’s 200th anniversary Celebration Boutonniere, a stamp that can be used on wedding […]
Season’s greetings
Everyone will soon know the Postal Service is ready to deliver this holiday season. USPS is sending a variety of direct mailings to every household in the United States this month with information on products, services and key mailing dates. This year’s seasonal stamps are also showcased. The mailers are part of the Postal Service’s […]
Flexible funds
A new video explains the importance of flexible spending accounts (FSAs), one of several options available to employees during the open season benefits enrollment period. FSAs can help employees reduce their taxable income and save on yearly health or dependent care costs by as much as 30 percent, the video notes. The 4-minute segment also […]
Ethically yours
Although federal ethics standards apply all year long, the Postal Service wants employees to remember that complying with these rules is especially important during the holidays. The Ethics Office has posted a presentation on Blue to help employees become familiar with the standards of ethical conduct. The presentation covers several topics, including gift exchanges between […]
Fast news
Reminder: You can reach Link mobile faster by “pinning” the news site to your mobile device’s home screen. The instructions vary depending on the type of device used: • Apple. If you have an iPhone or an iPad, launch the Safari browser and go to link.usps.com. Tap the share icon, which looks like an up arrow touching a square. […]
Capital Metro Area Employee Engagement Ambassador Rosemary Martin-Fountain
“Encourage and recognize your employees.” […]
Read More… from Capital Metro Area Employee Engagement Ambassador Rosemary Martin-Fountain
Michelle Ponca, Livingston, MT
A police officer in Livingston, MT, who recently faced off with an uncooperative suspect got help from postal employee Michelle Ponca. When the city carrier assistant came upon the situation while delivering mail and saw the suspect flee from the officer, she called 911 and stayed on the scene, guiding backup units to a ditch […]
Sharon Turner, Chicago Heights, IL
After reading “Come together” and watching the first episode of the “Engage” video series, I was inspired. […]