USPS has introduced PostalPro, an online resource for commercial mailers that will replace the RIBBS site. PostalPro’s design is based on recommendations from a variety of sources, including customer and Postal Service research and input from the Mailers Technical Advisory Council, a group that provides technical guidance to improve mail-related products and services. The site features improved […]
For his 1-year wedding anniversary, Nathan Beachy wanted nothing more than to help his wife Rachel regain her lifelong devotion to writing. “Writing has always been part of who I am,” said Rachel, whose authorly ambitions had faded into the demands of life while Nathan finished medical school and she supported him. Nathan turned to […]
A postal customer in Hazelwood, MO, unable to get up after a recent fall, waited hours for someone to hear her crying for help and rapping on her living room window. That someone was Letter Carrier Bre Anna De Sha, who called 911 and used an open back door to go to the woman’s side […]
FY17 Strategic Training Initiatives, CyberSafe 101: Passwords & Phishing and CyberSafe 201: DataProtection are available in the Learning Management System. Both courses must be completed by Feb. 28, 2017. Each session is 30 minutes. […]
“Retail professionals deliver the brand every day. They provide our customers with exceptional service — delivering a positive retail experience.” […]
Read More… from Baltimore District Marketing Manager Barbara Braxton-Morgan
I enjoy the phishing articles in Link. They help me be careful, cautious and suspicious while on the job and also when paying the bills online at home. […]
The Postal Service has announced new topics that will be featured on stamps next year. The new stamps include: Oscar de la Renta, most widely known as one of the world’s leading fashion designers Azulillo, a Chilean blue crocus flower Lili’uokalani Gardens, celebrating the 100th anniversary of the Hilo, Hawaii, gardens Gateway Arch, honoring the […]
Postal Service employees once again demonstrated their resiliency during the summer, a period that brought hurricanes and flooding in the South, wildfires in the West and tornadoes in the Midwest. PMG Megan J. Brennan praised employees’ efforts “to quickly restore service, even though many of them must deal with disaster-related hardships in their own lives.” […]
Delivering excellent customer service is sometimes enough to land you in the news — as the USPS employees who captured headlines this year can attest. For example, the Wales, MA, Post Office received praise from Dear Abby for delivering postcards to a grateful grandmother even though the woman’s grandchildren didn’t address them properly. Meanwhile, Lori […]
Heroic Postal Service employees rose to the occasion during this year’s times of crisis. Milwaukee Letter Carrier Mark Lyman comforted a woman who shot herself in the head, while German Osorio and Corisa Ruiz, two Corpus Christi, TX, co-workers, joined forces in response to a suicide attempt. Some employees made disturbing discoveries: Cleveland Letter Carrier […]
The Postal Service’s national scanning rating was 97.13 percent during the week ending Dec. 23, down from the previous week. Thirty-three districts and four areas met or exceeded the national average. Hawkeye (98.4 percent) finished first among the districts, breaking Dakotas long streak at the top. Western (97.47 percent) again led the areas for the […]
“No matter what we do, we have to keep our customers first in our minds … always.” […]
Read More… from Gaithersburg, MD, Postal Support Employee Charita Lloyd
Letter Carrier Odalis Penn is known for going out of her way to check on older customers on her route in Warren, RI, and to pitch in with helpful tasks during her breaks. That’s what Penn was doing recently when she brought in a customer’s garbage cans as she delivered mail. Unusually, though, Penn didn’t […]
Reminder: Customers no longer can use a credit card to purchase gift cards. In December 2015, USPS changed its card acceptance policy for gift card purchases to allow only debit cards with personal identification numbers. Retail Digest’s Dec. 8 edition has more information. […]
Several Postal Service employees from the New York area helped ring the closing bell at the Nasdaq stock exchange Dec. 21. The group included employees who performed heroic acts, including Morristown, NJ, Letter Carrier Lorenzo Clark; Ansonia, CT, Letter Carrier Kareem Copeland Sr.; College Point, NY, Letter Carrier Huan Boi Zhu; Brooklyn, NY, Letter Carrier […]
News organizations across the nation are reporting on this year’s holiday rush, giving USPS employees an opportunity to step into the spotlight. “The [packages] keep coming in,” Denver Letter Carrier Dale Szymanski says in a report that aired this week on dozens of local and national TV and radio stations. “We get out and deliver […]
Customers can now see service alerts when they view usps.com on a mobile device or when they use the USPS Mobile app. Service alerts keep customers updated on important mailing deadlines, weather-related interruptions and other activities that might affect package or mail deliveries. The alerts appear in a red bar across the top of the […]
The Postal Bulletin’s latest edition highlights an inevitable part of holiday gift giving: returns. USPS expects to deliver 750 million packages during the holidays, up 12 percent from last year. After the holidays, many gifts inside those parcels will be returned. The cover story details how the Postal Service is positioned to be the “returns […]
Letter Carrier Adrian Gonzalez was delivering mail recently to an apartment building in Lomita, CA, when he heard an infant crying. After boxing the mail, he took a package to one of the units, which turned out to be where the cries were coming from — only there was no answer at the door. Concerned, […]
The Learning Management System (LMS) lists courses you’re required to take. To see a list, log in to LMS and select “Learning Portal,” then look under the “Mandatory Courses” tab. […]
“You can do everything right from home, even with the Postal Service.” […]
A North Carolina TV station is reuniting its viewers with letters they wrote to Santa Claus more than 50 years ago. In 1964, WITN asked children to submit letters to Santa, which he read on air with help from Whitney the Hobo, the station’s children’s show host. WITN staffers recently uncovered a box of 400 […]
This is it. The Postal Service expects to deliver 30 million packages Dec. 22, making it the year’s busiest delivery day. The final surge will cap a milestone week that also included the year’s busiest mailing and shipping day, when USPS served an estimated 12 million customers at Post Offices and online. Overall, the Postal […]
The holiday spirit is in the air at the nation’s postal facilities, where employees are using creative displays to celebrate the season. PMG Megan J. Brennan’s office in Washington, DC, showcases a magically postal Christmas tree decorated with Priority Mail boxes that symbolize a thriving package business. Meanwhile, DPMG Ronald Stroman’s tree is decorated with […]
The Postal Service’s national scanning rating was 97.44 percent during the week ending Dec. 16, up from the previous week. Thirty-six districts and three areas met or exceeded the national average. Dakotas (98.57 percent) finished first among the districts for the 13th consecutive week, while Western (97.81 percent) led the areas for the second straight […]
USPS and industry leaders are participating in “boot camp” training through the Postal Customer Councils (PCCs), local groups that strengthen relationships between the Postal Service, business mailers and their customers. The boot camps provide participants with training in communications, policy, education, membership and other areas. Boot camps have been held in several cities, including Philadelphia, […]
The Postal Service’s independent auditor recently completed more than 2,500 investigations that led to almost $321 million in fines, restitutions and recoveries. The Office of Inspector General (OIG), which audits postal programs, included the figure in its latest six-month update to Congress. The report details the OIG’s activities from April 1-Sept. 30. The agency says […]
My little sister and I love the Postal Service’s “Regalos” holiday ad. Every time the ad comes on TV, she sings along to it. […]
The following message is from PMG Megan J. Brennan: Across the entire Postal Service, from Post Offices and Customer Care Centers to processing centers, from vehicle maintenance facilities to administrative and sales offices, from headquarters to every area and district office, everyone is working hard to make this season a success — and we are […]
As Letter Carrier Roy Deleon recently approached a house in Grand Rapids, MI, to deliver mail, he saw smoke coming from the front porch. He called 911 and knocked on the walls of the house to alert anyone inside of the danger. Firefighters soon arrived and extinguished the flames before they spread. […]