Vaughn Longanecker, Portland, OR
Good job, Nashville, TN, Retail Associate Kerry Williams. […]
Mike Milligan
Posts by Mike Milligan
What’s MRS?
Merchandise Return Service (MRS) gives shippers the flexibility to offer customers package-return options using First-Class Mail, Priority Mail or other package services. USPS has waived fees for businesses that use MRS to process returns from their customers. […]
Coleen Monson, Langford, SD
Langford, SD, Rural Carrier Coleen Monson was on her route recently and noticed one of her regular customers had not picked up his mail. Monson knew the man was diabetic and lived alone, so she contacted his family and alerted them of the situation. Later that evening, Monson learned that the customer had been in […]
Chief Human Resources Officer Jeff Williamson
“We have engaged leaders throughout the organization who inspire employees to bring their best to work each and every day.” […]
Read More… from Chief Human Resources Officer Jeff Williamson
New appointments
Postal Service leaders Robert Cintron, Isaac S. Cronkhite and Linda M. Malone have been appointed to new positions. Cintron now serves as Network Operations vice president, overseeing the Postal Service’s distribution network, including its design, logistics and maintenance. He has held a variety of positions during his 31-year career, most recently serving as Enterprise Analytics […]
Say you want a revolution?
The Postal Service will issue a stamp next week to mark the 250th anniversary of a turning point in the drive for American independence. In 1765, the British Parliament passed the Stamp Act, which taxed America’s colonists for documents, including newspapers, mortgages, contracts and receipts. Under the law, stamps were used to indicate payment. The […]
Postal matrimony
When it comes to finding a mate, your mailbox may be just as good as anywhere else. Ask USPS customers Carl Smith and Charlotte Trice — who met, fell in love and wed at her mailbox, a local news affiliate recently reported. They had walked past each other on the street many times while Smith […]
Changing course
Reminder: The Postal Service can help businesses and consumers redirect shipments before delivery through USPS Package Intercept. The service allows mailers to request a shipment be held for pickup at a Post Office, redirected to a different domestic address or returned to sender. “Our Package Intercept service saves the day when mailers need to suddenly […]
On the go
While traveling, use a strong password to protect your smartphone or tablet. The CyberSafe at USPS site has more tips for keeping mobile devices secure. […]
Evelyn Barton, Tannersville, VA
I can relate to the “Family tradition” story. Since 1999, I’ve served as the Tannersville Postmaster — a job previously held by my grandmother, mother and aunt. My oldest brother also worked as a letter carrier, then as a Postmaster. His two sons are now letter carriers. […]
San Juan, PR, Customer Service Manager Richard Lugo
“We focus on daily safety talks and enforce the Dog Warning Card, PS Form 1788, to alert carriers to the presence of dogs on their routes. We want them to be aware of every dog on their route.” […]
Read More… from San Juan, PR, Customer Service Manager Richard Lugo
Sherry Hastings, Ola, AR
While delivering mail in Ola, AR, recently, Rural Carrier Sherry Hastings noticed a customer waving his arms frantically. The man had been riding a lawn mower when he struck a heavy cable. The cable became stretched across his abdomen, trapping him. Hastings called 911 and stayed with the man until paramedics arrived and took him to […]
Top honor
The periodicals industry has honored Northeast Area VP Richard P. Uluski with one of its most prestigious commendations. He received the William Strong Service Award from the Red Tag News Publications Association at a ceremony last week. The award, which honors individuals who provide outstanding service to the industry, has been given only four times […]
Next steps
Now that the Postal Pulse employee survey results are out, it’s time for managers and supervisors to share the data with their teams and begin action planning. The survey measures engagement, which refers to employees’ involvement, enthusiasm and commitment to their organization. “The art of engaging our employees and following the established principles of engagement […]
Secrets of their success
When it comes to satisfying customers, the Tobyhanna, PA, Post Office has a secret weapon: its employees, who regularly rank highly on the USPS Retail Customer Experience service evaluation. The program sends independently contracted “mystery shoppers” to Post Offices to evaluate customer service. Shoppers then document their experiences by completing a questionnaire for the Postal Service. […]
Pearl City, HI, Letter Carrier Adele Yoshikawa
“This annual food drive demonstrates how the Postal Service goes beyond delivering the mail to helping those in our communities who are less fortunate. We ask our customers, friends and families to help us ‘stamp out hunger’ by supporting this drive.” […]
Read More… from Pearl City, HI, Letter Carrier Adele Yoshikawa
Cease and desist
Retail units should not send PS Form 6401, Money Order Inquiry, to the Scanning and Imaging Center (SIC). This form is transmitted electronically into the Money Order Inquiry System. Exceptions are outlined in the Accounting site’s Tips for Completing a PS Form 6401 section. […]
Robert Smith, Taylor, PA
I love the images for the new National Park Service stamps. I’ve used several as my computer background. […]
Deanna Shugars, Eddyville, KY
Eddyville, KY, Rural Carrier Deanna Shugars was delivering mail recently when she spotted a woman lying on the ground. The woman had fallen while feeding her cats and had been immobile for about six-and-a-half hours. The woman was suffering from hypothermia and experiencing pain in both her neck and hip. Shugars called 911 and retrieved […]
Postal Bulletin
The Postal Bulletin’s latest issue highlights Mailbox Improvement Week, which will be observed May 15-21 this year. The annual campaign, held during the third week of May, encourages customers to examine and, where necessary, improve the appearance of their mailboxes. The May 12 Postal Bulletin also has information about plans to establish Priority Mail International […]
Bytes vs. bites
USPS has announced two measures to prevent dog attacks, an issue that affected more than 6,500 employees last year. Beginning May 13, customers who use usps.com’s Package Pickup application will be asked if there is a dog at the pickup location. The second measure, which will take effect later this spring, will allow carriers to […]
Wait, there’s more
“The Inspectors” is on an award-winning roll. The CBS drama about the Postal Inspection Service has won three Telly Awards, adding to the show’s growing catalog of awards and nominations. The Tellys have two award levels: silver and bronze. “The Inspectors” received a silver in the children’s category and bronze awards for set design and […]
Flag reminder
Peace Officers Memorial Day, which honors police officers who lost their lives in the line of duty, is Sunday, May 15. Postal Service facilities that are open that day are required to fly the U.S. flag at half-staff. Offices that are closed May 15 and fly the flag seven days a week should lower the […]
Montgomery, IL, Letter Carrier Gary Flatt
“Be heads up all the time, use common sense, always anticipate the other driver and don’t forget to wear your seat belt.” […]
Handle with care
Never toss packages out of a vehicle, over a fence, into a yard or onto a porch. Customers pay the Postal Service to deliver with care, so treat every parcel as if it is your own. […]
Daniel Masteller, Long Prairie, MN
Long Prairie, MN, Rural Carrier Daniel Masteller recently noticed uncollected mail in a customer’s box and knocked on the woman’s front door. When he didn’t receive a response, he contacted police. Officers arrived and found the woman in poor health. The temperature inside the house was 34 degrees. Emergency responders took the woman to a […]
Danny Smith, Kansas City, MO
I never knew “The Green Book” existed. Thank you for spotlighting it. […]
Those in need
People who rely on the food donations collected through Stamp Out Hunger discuss the drive’s importance in a new video. “I had to flee domestic violence … me and my son,” one woman who receives food from a pantry in Fairfax, VA, says in the 5-minute segment. Kirsten Bourne, director of marketing for Capital Area […]
Flip side
Postal Service retail sites are testing the effectiveness of advertising on paper receipts. More than 200 sites across the nation are determining if ads on the back of standard receipts can raise awareness of USPS products and help cut printing costs. The test includes URLs to help track the number of visits to the My […]
Getting results
Taking care of business customers is a priority for the Postal Service, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video. Commercial mailers and large businesses account for 60 percent of USPS revenue, Nemec notes. “Keeping this important customer segment satisfied is … critical to our continued success,” he […]