Atlanta Retail Manager Kris Payne
“I’m not only an employee, I’m also a postal customer. [I] serve my customers the way I would expect to be served.” […]
Mike Milligan
Posts by Mike Milligan
Mary Betts, Washington, DC
The story about Los Angeles Customer Services Manager Thelma Johnson touched my heart. Johnson showed great compassion. We have wonderful, loving and caring people working for the Postal Service. […]
Victor Santos, East Setauket, NY
East Setauket, NY, Letter Carrier Victor Santos was delivering mail recently when he saw a car slowly moving into oncoming traffic. The driver was slumped over the steering wheel. Santos entered the car, brought it safely to a stop and called for help. Emergency responders arrived and took the ill driver to a hospital. […]
RoboCop carriers
Rain, sleet and dark of night aren’t the only delivery challenges in Nigeria. The West African nation also suffers from a lack of ZIP Codes, poor urban planning and barely operable GPS. But a new company, Metro Africa Xpress, is using technology to overcome these obstacles. “It’s very hard to deliver products in the last […]
Engaging leaders
A team of 26 employees has embarked on a mission to help 41,000 Postal Service leaders improve their workplace environments. The team members, known as engagement ambassadors, are divided among the seven USPS areas and headquarters. For the next two years, the ambassadors will lead required training for all managers and supervisors in their assigned […]
Contributing factors
To mark Financial Literacy Month, the Postal Service is highlighting the importance of avoiding the negative effects of financial stress. Monitoring various financial accounts, budgeting money and managing debt are part of everyday life. Losing control of finances, however, can be stressful. Too much stress can lead to heart problems, depression, anxiety and other serious […]
Yes, Yellowstone
A striking silhouette of two bison against a night sky in Yellowstone National Park will highlight this year’s 16th park stamp. Yellowstone, the world’s first national park, stretches across parts of Idaho, Montana and Wyoming. The stamp, previewed April 25, is one of 16 on a pane that will commemorate the National Park Service’s 100th […]
Investment recovery
Older equipment stored in Post Offices and facilities might still have value for USPS. The Postal Service’s Investment Recovery team can help identify and evaluate surplus or excess equipment — such as conveyor systems, safes, scales, coin sorters and forklifts — and dispose of them in a cost-effective manner. The team works with field sites, […]
Submitting forms to SIC
Retail units should no longer send PS Form 6401, Money Order Inquiry, to the Scanning and Imaging Center (SIC). This form must be transmitted electronically. Any exceptions are outlined in the Accounting site’s Tips for Completing a PS Form 6401 section. […]
Columbia, SC, Letter Carrier Sandra Ellison
“Defensive driving and constant awareness have kept me safe. You’ve got to look out for yourself and watch out for pedestrians and other drivers who may not be paying any attention to you.” […]
Kathryn Lieske, Milwaukee
Thank you for highlighting the National Park Service stamps. As a photographer, I’m struck by the beauty of these stamps. I’d hang any one of them on my wall. […]
Tina Liniger, Moxee City, WA
Moxee City, WA, Rural Carrier Tina Liniger was delivering mail recently when she spotted a little girl wandering down a roadside ditch. Liniger knew where the 3-year-old child lived and took her home. The girl’s mother was not aware her daughter had wandered off and was grateful for Liniger’s help. Later that day, Liniger noticed […]
Sailing San Francisco
The Postal Service will showcase San Francisco Maritime National Historical Park on this year’s 14th park stamp. The park, located in San Francisco’s Fisherman’s Wharf neighborhood, features eight docked historic vessels and a maritime museum. The image, unveiled April 21, depicts the Balclutha, a ship from the 1880s that carried goods around the tip of […]
Safer travels
A forthcoming documentary will profile Victor Green, a Harlem letter carrier who published a pivotal guide to make road trips and lodging safer for African-Americans during the 1930s. The Negro Motorist Green Book was a crucial resource for segregation-era African-Americans who faced discrimination while traveling. The publication listed restaurants that would serve them and inns […]
Reducing risk
The Postal Service is devising a strategy to respond to climate change — and the organization wants employees’ input. The weather conditions associated with climate change — including increased flooding, rising sea levels and temperature changes — could affect mail service, employee safety and the Postal Service’s costs. “We’re taking a proactive approach now to […]
Path to promotion
More than 300 employees received tips on advancing their Postal Service careers at a recent conference in Minneapolis. The meeting, organized by Western Area’s Northland District, featured sessions on interviewing, leadership skills, strategies for pursuing promotions and creating eCareer profiles. Attendees also had opportunities to meet one-on-one with senior district managers and apply to Northland’s […]
Driving safely
Driver Observations (course number 10024552) is available in the Learning Management System. The course helps managers recognize safe and unsafe driving practices and document observations on PS Form 4584, Observation of Driving Practices. All Postmasters, customer service managers and supervisors, customer service operations managers, and delivery customer service program managers must complete this course by […]
John Olivit, Gustavus, AK
Gustavus is thrilled to have a stamp highlighting Glacier Bay National Park and Preserve, our own local treasure. […]
Irma Gonzales-Trante, Phoenix
Phoenix Letter Carrier Irma Gonzales-Trante was delivering mail recently when she encountered a woman who was carrying a child who had stopped breathing. Gonzales-Trante performed CPR and revived the child, who was later taken to a hospital and placed in an intensive care unit. The child has recovered and is now home. “Without our carrier’s […]
Atlanta District Safety Specialist James Hill
“Safety is a shared responsibility, and it has to be in your walk, not just your talk. Accidents are preventable.” […]
Read More… from Atlanta District Safety Specialist James Hill
True north
Northeast Area VP Richard P. Uluski will retire June 3 after 36 years with the Postal Service. Uluski has led the area — which spans several states and territories and has 90,000 employees — since 2011. He oversaw numerous consolidations and the opening of two processing and distribution centers, as well as the introduction of […]
Ethically correct
Postal Service employees must follow rules established by the Hatch Act, a law that prohibits federal workers from engaging in some political activities. USPS wants employees to be familiar with these rules, particularly during presidential election years. The Hatch Act aims to protect federal employees from political coercion in the workplace and ensure that programs […]
Green day
Interested in organizing an Earth Day event or finding tips on going green? Sustainability has introduced an Earth Day site on Blue to provide employees with recycling and waste reduction resources. This site has information on low-cost and free actions you can take to conserve natural resources, as well as tips on forming a lean […]
Scanning scorecard
The Postal Service’s national scanning rating was 97.32 percent during the week ending April 15, up from the previous week. Forty-two districts exceeded the national average, led by Portland (98.26 percent). Three areas beat the national number, beginning with Western (97.67 percent). Scanning allows customers to track their packages and other mail. It also helps […]
Mighty Mount Rainier
Washington state’s Mount Rainier — the most glaciated peak in the contiguous United States — highlights the 13th stamp celebrating the National Park Service’s centennial. The image, which USPS previewed April 20, shows the iconic mountain against a swirling canopy of stars. The stamp is one of 16 on a pane that will be dedicated […]
Betty Andrews, Jacksonville, FL
Glendale, AZ, Letter Carrier Brian Johnson, you’re an alert and thoughtful person. I’m proud of you. […]
Locally issued refunds
Retail units can issue local refunds for a maximum of $1,000. Refunds for $25 or less can be paid in cash. However, retail units cannot locally refund balances from customer trust accounts, regardless of the amount. Single drawer accountability offices are limited to cash refunds of $25, with the exception of PO Box cash refunds. […]
Independence, MO, Customer Services Supervisor Dena Kenny
“I love educating our customers about the services we provide and talking to them about how exciting it is to receive something in the mail.” […]
Read More… from Independence, MO, Customer Services Supervisor Dena Kenny
Heather Kaiser, Sabetha, KS
Sabetha, KS, Letter Carrier Heather Kaiser was delivering mail recently when a homeowner got her attention by knocking on a window from inside the house. The man, who used a walker and could not speak English, had fallen and needed help. Kaiser called 911 and stayed with him until first responders arrived. “I was so […]
Postal Bulletin
The Postal Bulletin’s latest issue highlights USPS promotions for commercial mailers. The promotions include discounts to businesses that use augmented reality and other features to enliven their mailings. The promotions are part of Irresistible Mail, an initiative that helps businesses learn to produce more sophisticated mailings. The April 14 Postal Bulletin also has stamp updates, […]