The Online Accounting Help tool is available 24/7 and provides on-demand answers to your questions. This tool, located on the Accounting site, offers resolutions for accounting-related matters, including stamp stock, banking, money orders, claims, accounts payable, travel and payroll. […]
I love the National Park stamps! […]
Moundsville, WV, Letter Carrier Randy Caldwell was on his route recently when he found a man trapped under a mobile home. Caldwell immediately notified the police and assisted them in lifting the mobile home off of the customer. The customer was freed and then rushed to the nearest hospital where he later recovered. “Mr. Caldwell’s […]
The World Stamp Show-NY 2016, the highly anticipated event that occurs in the United States only once a decade, opens May 28 at the Jacob K. Javits Convention Center in New York City. USPS will host seven stamp dedications during the eight-day showcase that attracts stamp collectors and dealers, philatelic organizations and postal agencies from […]
May 30 is Memorial Day, one of six days each year Postal Service facilities area required to fly the POW-MIA flag. The flag honors the sacrifices made by members of the armed forces held as prisoners of war or listed as missing in action. Facilities that are open on the holiday must fly the U.S. […]
Chief Information Officer (CIO) Kristin Seaver urged managers and executives to stay mission-focused during a recent CIO leadership conference. Seaver, who was appointed CIO in April, outlined her vision to align technology with USPS business goals and deliver exceptional customer service. CIO executives discussed the current state of their organization and how to ensure it […]
The Postal Bulletin’s latest issue features summertime tips for avoiding heat stress. High temperatures, humidity and direct sun exposure can increase the risk of heat stress. Symptoms can include headache, nausea, muscle cramps, fatigue and dizziness. To avoid heat-related illness, USPS recommends employees wear loose-fitting, light-colored, breathable clothing; take regular, scheduled breaks; drink at least […]
Good job, Nashville, TN, Retail Associate Kerry Williams. […]
Merchandise Return Service (MRS) gives shippers the flexibility to offer customers package-return options using First-Class Mail, Priority Mail or other package services. USPS has waived fees for businesses that use MRS to process returns from their customers. […]
Langford, SD, Rural Carrier Coleen Monson was on her route recently and noticed one of her regular customers had not picked up his mail. Monson knew the man was diabetic and lived alone, so she contacted his family and alerted them of the situation. Later that evening, Monson learned that the customer had been in […]
“We have engaged leaders throughout the organization who inspire employees to bring their best to work each and every day.” […]
Read More… from Chief Human Resources Officer Jeff Williamson
Postal Service leaders Robert Cintron, Isaac S. Cronkhite and Linda M. Malone have been appointed to new positions. Cintron now serves as Network Operations vice president, overseeing the Postal Service’s distribution network, including its design, logistics and maintenance. He has held a variety of positions during his 31-year career, most recently serving as Enterprise Analytics […]
The Postal Service will issue a stamp next week to mark the 250th anniversary of a turning point in the drive for American independence. In 1765, the British Parliament passed the Stamp Act, which taxed America’s colonists for documents, including newspapers, mortgages, contracts and receipts. Under the law, stamps were used to indicate payment. The […]
When it comes to finding a mate, your mailbox may be just as good as anywhere else. Ask USPS customers Carl Smith and Charlotte Trice — who met, fell in love and wed at her mailbox, a local news affiliate recently reported. They had walked past each other on the street many times while Smith […]
Reminder: The Postal Service can help businesses and consumers redirect shipments before delivery through USPS Package Intercept. The service allows mailers to request a shipment be held for pickup at a Post Office, redirected to a different domestic address or returned to sender. “Our Package Intercept service saves the day when mailers need to suddenly […]
While traveling, use a strong password to protect your smartphone or tablet. The CyberSafe at USPS site has more tips for keeping mobile devices secure. […]
I can relate to the “Family tradition” story. Since 1999, I’ve served as the Tannersville Postmaster — a job previously held by my grandmother, mother and aunt. My oldest brother also worked as a letter carrier, then as a Postmaster. His two sons are now letter carriers. […]
“We focus on daily safety talks and enforce the Dog Warning Card, PS Form 1788, to alert carriers to the presence of dogs on their routes. We want them to be aware of every dog on their route.” […]
Read More… from San Juan, PR, Customer Service Manager Richard Lugo
While delivering mail in Ola, AR, recently, Rural Carrier Sherry Hastings noticed a customer waving his arms frantically. The man had been riding a lawn mower when he struck a heavy cable. The cable became stretched across his abdomen, trapping him. Hastings called 911 and stayed with the man until paramedics arrived and took him to […]
The periodicals industry has honored Northeast Area VP Richard P. Uluski with one of its most prestigious commendations. He received the William Strong Service Award from the Red Tag News Publications Association at a ceremony last week. The award, which honors individuals who provide outstanding service to the industry, has been given only four times […]
Now that the Postal Pulse employee survey results are out, it’s time for managers and supervisors to share the data with their teams and begin action planning. The survey measures engagement, which refers to employees’ involvement, enthusiasm and commitment to their organization. “The art of engaging our employees and following the established principles of engagement […]
When it comes to satisfying customers, the Tobyhanna, PA, Post Office has a secret weapon: its employees, who regularly rank highly on the USPS Retail Customer Experience service evaluation. The program sends independently contracted “mystery shoppers” to Post Offices to evaluate customer service. Shoppers then document their experiences by completing a questionnaire for the Postal Service. […]
“This annual food drive demonstrates how the Postal Service goes beyond delivering the mail to helping those in our communities who are less fortunate. We ask our customers, friends and families to help us ‘stamp out hunger’ by supporting this drive.” […]
Read More… from Pearl City, HI, Letter Carrier Adele Yoshikawa
Retail units should not send PS Form 6401, Money Order Inquiry, to the Scanning and Imaging Center (SIC). This form is transmitted electronically into the Money Order Inquiry System. Exceptions are outlined in the Accounting site’s Tips for Completing a PS Form 6401 section. […]
I love the images for the new National Park Service stamps. I’ve used several as my computer background. […]
Eddyville, KY, Rural Carrier Deanna Shugars was delivering mail recently when she spotted a woman lying on the ground. The woman had fallen while feeding her cats and had been immobile for about six-and-a-half hours. The woman was suffering from hypothermia and experiencing pain in both her neck and hip. Shugars called 911 and retrieved […]
The Postal Bulletin’s latest issue highlights Mailbox Improvement Week, which will be observed May 15-21 this year. The annual campaign, held during the third week of May, encourages customers to examine and, where necessary, improve the appearance of their mailboxes. The May 12 Postal Bulletin also has information about plans to establish Priority Mail International […]
USPS has announced two measures to prevent dog attacks, an issue that affected more than 6,500 employees last year. Beginning May 13, customers who use usps.com’s Package Pickup application will be asked if there is a dog at the pickup location. The second measure, which will take effect later this spring, will allow carriers to […]
“The Inspectors” is on an award-winning roll. The CBS drama about the Postal Inspection Service has won three Telly Awards, adding to the show’s growing catalog of awards and nominations. The Tellys have two award levels: silver and bronze. “The Inspectors” received a silver in the children’s category and bronze awards for set design and […]
Peace Officers Memorial Day, which honors police officers who lost their lives in the line of duty, is Sunday, May 15. Postal Service facilities that are open that day are required to fly the U.S. flag at half-staff. Offices that are closed May 15 and fly the flag seven days a week should lower the […]