The periodicals industry has honored Northeast Area VP Richard P. Uluski with one of its most prestigious commendations. He received the William Strong Service Award from the Red Tag News Publications Association at a ceremony last week. The award, which honors individuals who provide outstanding service to the industry, has been given only four times […]
Now that the Postal Pulse employee survey results are out, it’s time for managers and supervisors to share the data with their teams and begin action planning. The survey measures engagement, which refers to employees’ involvement, enthusiasm and commitment to their organization. “The art of engaging our employees and following the established principles of engagement […]
When it comes to satisfying customers, the Tobyhanna, PA, Post Office has a secret weapon: its employees, who regularly rank highly on the USPS Retail Customer Experience service evaluation. The program sends independently contracted “mystery shoppers” to Post Offices to evaluate customer service. Shoppers then document their experiences by completing a questionnaire for the Postal Service. […]
“This annual food drive demonstrates how the Postal Service goes beyond delivering the mail to helping those in our communities who are less fortunate. We ask our customers, friends and families to help us ‘stamp out hunger’ by supporting this drive.” […]
Read More… from Pearl City, HI, Letter Carrier Adele Yoshikawa
Retail units should not send PS Form 6401, Money Order Inquiry, to the Scanning and Imaging Center (SIC). This form is transmitted electronically into the Money Order Inquiry System. Exceptions are outlined in the Accounting site’s Tips for Completing a PS Form 6401 section. […]
I love the images for the new National Park Service stamps. I’ve used several as my computer background. […]
Eddyville, KY, Rural Carrier Deanna Shugars was delivering mail recently when she spotted a woman lying on the ground. The woman had fallen while feeding her cats and had been immobile for about six-and-a-half hours. The woman was suffering from hypothermia and experiencing pain in both her neck and hip. Shugars called 911 and retrieved […]
The Postal Bulletin’s latest issue highlights Mailbox Improvement Week, which will be observed May 15-21 this year. The annual campaign, held during the third week of May, encourages customers to examine and, where necessary, improve the appearance of their mailboxes. The May 12 Postal Bulletin also has information about plans to establish Priority Mail International […]
USPS has announced two measures to prevent dog attacks, an issue that affected more than 6,500 employees last year. Beginning May 13, customers who use usps.com’s Package Pickup application will be asked if there is a dog at the pickup location. The second measure, which will take effect later this spring, will allow carriers to […]
“The Inspectors” is on an award-winning roll. The CBS drama about the Postal Inspection Service has won three Telly Awards, adding to the show’s growing catalog of awards and nominations. The Tellys have two award levels: silver and bronze. “The Inspectors” received a silver in the children’s category and bronze awards for set design and […]
Peace Officers Memorial Day, which honors police officers who lost their lives in the line of duty, is Sunday, May 15. Postal Service facilities that are open that day are required to fly the U.S. flag at half-staff. Offices that are closed May 15 and fly the flag seven days a week should lower the […]
“Be heads up all the time, use common sense, always anticipate the other driver and don’t forget to wear your seat belt.” […]
Never toss packages out of a vehicle, over a fence, into a yard or onto a porch. Customers pay the Postal Service to deliver with care, so treat every parcel as if it is your own. […]
Long Prairie, MN, Rural Carrier Daniel Masteller recently noticed uncollected mail in a customer’s box and knocked on the woman’s front door. When he didn’t receive a response, he contacted police. Officers arrived and found the woman in poor health. The temperature inside the house was 34 degrees. Emergency responders took the woman to a […]
I never knew “The Green Book” existed. Thank you for spotlighting it. […]
People who rely on the food donations collected through Stamp Out Hunger discuss the drive’s importance in a new video. “I had to flee domestic violence … me and my son,” one woman who receives food from a pantry in Fairfax, VA, says in the 5-minute segment. Kirsten Bourne, director of marketing for Capital Area […]
Postal Service retail sites are testing the effectiveness of advertising on paper receipts. More than 200 sites across the nation are determining if ads on the back of standard receipts can raise awareness of USPS products and help cut printing costs. The test includes URLs to help track the number of visits to the My […]
Taking care of business customers is a priority for the Postal Service, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video. Commercial mailers and large businesses account for 60 percent of USPS revenue, Nemec notes. “Keeping this important customer segment satisfied is … critical to our continued success,” he […]
An Oklahoma employee stepped into the national spotlight this week after coming to the aid of an injured customer. Spiro, OK, City Carrier Assistant Betty Carroll was delivering mail May 2 when she noticed uncollected newspapers in customer Dorothy Lockaby’s box. “I knew that was strange for her because she [retrieves the newspapers] every day,” […]
Elkland, PA, Letter Carrier Terra Beebe and her family have been postal proud for decades. Beebe joined USPS in 2006, following in the footsteps of her mother, stepfather and an aunt who all worked for the Postal Service. The job allows her to become part of customers’ daily routines, Beebe told the Wellsboro Gazette this […]
Buffalo, NY, Letter Carrier Kevin Ratajczak became concerned recently when he noticed uncollected mail in a customer’s box. Ratajczak alerted his supervisor, who called police. Officers arrived, entered the man’s house and discovered he had died. […]
Total Pieces Fed (TPF) is the number of mailpieces inserted into automation equipment. This count includes rejects, reworks and refeeds. […]
“This [Stamp Out Hunger food] drive is always our biggest food supply event. We really count on it to help set us up for the summer demand.” […]
Los Angeles Customer Services Manager Thelma Johnson’s story touched my heart. She and Supervisor Aasha Jones went above and beyond. They embody the best human spirit. […]
Older Americans Month, an annual observance of the contributions of older adults, began May 1. This year’s theme, “Blaze a Trail,” reflects the way older Americans are reinventing themselves and making positive contributions to their communities. Postal Service employees are encouraged to spend time in May focusing on how older adults lead and inspire others […]
Jessica Lundy has been honored with a Daytime Emmy for her performance on “The Inspectors.” Lundy, who plays Postal Inspector Amanda Wainwright on the family friendly TV drama, received the award for outstanding performance in a children’s series April 29 at a ceremony in Los Angeles. “I’m honored to receive this award, which I share […]
“Neither Snow nor Rain: A History of the United States Postal Service,” a new book by business journalist Devin Leonard, will go on sale May 3. The 288-page book tells the centuries-long story of USPS from its beginnings under Benjamin Franklin, the first Postmaster General, through the era of digital communications. Leonard highlights how the […]
The Postal Service has created an award to honor leaders who are involved, enthusiastic and committed to improving their workplace environments. The Engagement Leader of the Year Awards will be given at the district, area and headquarters levels, culminating with a final honoree who will receive a national award in January. “We have engaged leaders […]
The new survey that shows young voters favor Political Mail over other forms of political advertising is now online. The report, which was recently released, can be downloaded from the Postal Service’s Deliver the Win site. Conducted by USPS and the American Association of Political Consultants, the study shows 42 percent of young voters prefer […]
The Postal Service will send a Customer Notification Letter (CNL) to the new address of a person who submits a change-of-address order. The letter verifies the customer’s name, new and old address and whether the move involved a family or an individual. […]