USPS is exceeding its Parcel Select performance targets, underscoring the organization’s commitment to building its package delivery business. Parcel Select is the Postal Service’s fastest-growing package product. Many retailers receive postage discounts when they drop Parcel Select packages at Post Offices and other facilities for delivery. During fiscal 2016’s third quarter (April 1-June 30), USPS […]
Viewers tuning in for the second season of the “The Inspectors” can expect the same quality content as the first, according to Chief Postal Inspector Guy Cottrell. Cottrell and Erica-Marie Sanchez, who plays Veronica on the CBS drama, recently appeared on a New Orleans TV news program to promote “The Inspectors’” fall return. “[The show] […]
USPS is reminding employees of the rules established by the Hatch Act, a law that prohibits federal workers from engaging in some political activities. The law aims to ensure programs are administered in a nonpartisan fashion. Under the law, employees are prohibited from the following: Wearing buttons or other items displaying the name or likeness […]
The Postal Bulletin’s latest issue highlights three USPS promotions to encourage marketers to use direct mail. The promotions offer discounts to businesses that incorporate color, new printing techniques and mobile technologies into their mailings. The article also notes the continued importance of USPS, citing a recent survey that found consumers still look forward to getting […]
If you encounter an angry customer, try to defuse the situation with a pleasant demeanor. Be courteous, calm and avoid getting into arguments. If necessary, refer the customer to a supervisor. […]
On a harsh winter day this year, Hegins, PA, Rural Carrier Lisa Wolfgang saw a customer in distress on a front porch. She offered to help the elderly woman, who had locked herself out and wasn’t wearing a coat. The woman knew that the back door was open, but she feared falling if she tried […]
“Passport Services” is a great video. Customers ask questions [about passports] and this video answers them. I’m going to save it so everyone in the office can refer back to it. […]
“The next generation mailboxes allow our carriers to accommodate more mail and larger packages, which improves the overall customer experience.” […]
President Obama has praised Carmine McDaniel, the Newport News, VA, boy who filled a cooler with water for his local letter carrier, Henry Bailey, during a recent heat wave. In a Facebook post last week, Obama encouraged people to protect themselves and their neighbors during hot weather, citing Carmine as an example. “This summer, small […]
The Postal Service received praise this week from someone who knows a thing or two about good behavior: Dear Abby. A customer wrote to the advice columnist to publicly thank USPS for delivering postcards to her despite them being incorrectly addressed. The woman, who signed her letter “Thankful Grandma J,” explained how her vacationing grandchildren […]
It didn’t take Wonder Woman’s golden lasso of truth to get fans to express their true feelings about the Postal Service’s recent announcement of four stamps commemorating the 75th anniversary of the iconic superhero. Enthusiastic comments have been posted on social media during the past week. “I’m sooo getting these! … Expect some letters people,” one […]
Steve Jones remembers the day in 2004 when his brother suggested they ride bikes across Iowa. Jones assumed his brother was referring to their motorcycles. When Jones learned his brother actually wanted to ride bicycles, he had one response. “Are you crazy?” Flash forward to today, and Jones — a customer services supervisor at the […]
Thanks so much for featuring Philadelphia District Field Account Representative Denny Palandro and the Philadelphia Mummers Parade. I had no idea there was such a thing. Now I have to see it for myself. […]
Employees should strive to make all customer interactions positive. A small-business customer shared this feedback: “Service with a smile [and] being pleasant and friendly make a customer want to come back.” […]
“Ensuring each and every customer has a positive experience with the Postal Service — whether it is at the retail counter or with their mail delivery — is the best way to deliver the brand.” […]
Sioux Falls, SD, Letter Carrier Tommy Heuer could have looked the other way when a man limped toward him recently on the street, blood visible on his face and arm. But Heuer stopped to see what he could do to help. He learned that the man had been stabbed, and that an ambulance was on […]
The Postal Service has made significant improvements in Priority Mail deliveries, led by two areas that are exceeding national performance targets. During the current fiscal year’s third quarter (April 1-June 30), the nationwide Priority Mail score improved almost three percentage points compared to one year earlier. The score measures on-time deliveries and other service standards. […]
Brownies, snacks and toiletries may not seem like much, but to U.S. troops deployed overseas, it’s a reminder that family and friends back home haven’t forgotten them. Texas-based Military Moms and Wives of Brazoria County is one of several organizations that send care packages to U.S. military stationed aboard. According to the group’s site, the […]
USPS and the Postal Inspection Service are helping to raise the public’s awareness of the prevalence of foreign-based scams. The crimes frequently target older people, requiring them to mail something to scammers in other countries. “Many people respect the Postal Service and believe these mailing requests are legitimate because the sender used First-Class Mail,” said […]
Altha “Cookie” Rainwater-Lewis didn’t realize she was blazing a trail when the Postal Service promoted her to distribution operations manager in Lubbock, TX. Rainwater-Lewis is the first woman and the first African-American to hold the job. “I had no idea that I would be making history,” she told the Avalanche-Journal last week. “Now that I […]
A customer survived a recent fall from her porch and a serious leg injury, thanks to the quick response and military training of Strawberry Plains, TN, Rural Carrier Walter Wilson. He saw the woman fall and rushed to her aid. Wilson applied a tourniquet to slow the profuse bleeding and administered other first aid until […]
When working with customers, put yourself in their shoes. Providing friendly, courteous and knowledgeable service is how USPS delivers positive experiences to customers. […]
When USPS paired PMG Megan J. Brennan’s message in the “Lockstep” TV ad with the shot of rolling postal vehicles at daybreak, it created effective advertising. Well done. […]
“You can make a great career with the Postal Service. Learn every aspect of your job and maintain good attendance.” […]
Read More… from Washington, DC, Distribution Operations Supervisor Waverlye Vaughan
The Postal Service has released Pickup Trucks, four stamps that honor the reliable, rugged vehicles that motorists have driven for almost a century. “The pickup truck embodies America’s strong work ethic — the work it takes to transport the country’s building blocks, to operate our nation’s agricultural centers, and to grow our businesses and communities,” […]
President Obama has ordered flags flown at half-staff to honor victims of the July 14 truck attack in Nice, France. Flags should be flown at half-staff until sunset July 19. To fly the flag at half-staff, hoist the flag to the peak for an instant and then lower it to the half-staff position. The flag should […]
You know mail has been delivered by automobile, airplane and the Pony Express, but did you know it’s also been sent via missiles? On June 8, 1959, 3,000 letters were launched by a U.S. Navy submarine in a nuclear-capable turbojet cruise missile. The letters landed at a naval station in Mayport, FL, after a 20-minute […]
The Anaheim, CA, Processing and Distribution Center (P&DC) is leading the nation in processing flat-sized mail for the third year in a row. The facility ranked highest on a recent performance ranking of Flats Sequencing System (FSS) machines, which sort flat-sized mailpieces into delivery point sequences at high speeds. The P&DC’s performance factored throughput, acceptance […]
Windfall, IN, Rural Carrier Angela Kemper-Grimes will be one of 2,200 Hoosiers who’ll carry a torch during a special relay run this fall to honor Indiana’s 200th anniversary. Each runner will pass the torch along a 3,200-mile route that runs through each of the state’s 92 counties. “I’ve grown up in Windfall, still live here, […]
What is OMAS? The Office Mail Accounting System is an automated system that helps federal agencies monitor their postage costs. […]