Raleigh, NC, Acting Marketing Manager Debra Wiggins-Wooten
“The call to ‘fund the fight, find a cure’ has effectively inspired customers to support this important cause.” […]
Read More… from Raleigh, NC, Acting Marketing Manager Debra Wiggins-Wooten
Mike Milligan
Posts by Mike Milligan
Beverly Salaam, Baltimore
I was so happy to read “All about Eve.” I’m glad Eve is cancer free. She’s an inspiration to others. […]
Money order inquiries and replacements
PS Form 6401, Money Order Inquiry, is no longer mailed to the Scanning and Imaging Center. When applicable, the form is mailed to the address on the PS Form 6401 dated August 2016. For additional information, refer to the Accounting site’s Money Order Inquiries and Replacements job aid. […]
Pierce Hodges, Kernersville, NC
Two customers hailed City Carrier Assistant Pierce Hodges as a “kind and gentle” lifesaver for his actions on a recent hot day in Kernersville, NC. The married couple were both recovering after hospitalizations, and the wife fell outside during her return home. Her husband, seriously ill and weakened by surgery, was unable to help her […]
Love and basketball
Soon after David Luong’s son William was diagnosed in 2003 with a neurological disorder that affects the spinal cord, the 7-year-old boy became paralyzed from the waist down. Although Luong, an El Cerrito, CA, letter carrier, had experienced hardship before — fleeing Vietnam by boat in the 1970s — having to cope with his son’s […]
Pin crowd
The Postal Service has a longstanding tradition of honoring employees with a lapel pin when they reach a major milestone in their employment. A pin is given when an employee reaches the 25-year mark, and then the employee receives a new pin every five years thereafter. Employees who have 50 years with USPS receive a […]
Still going strong
AT&T has relied on the Postal Service for decades to communicate with its customers, a relationship that is continuing in the digital age. Even though most AT&T customers pay their bills online, the company continues to produce more than 40 million printed statements each month for customers who prefer paper copies. “We have customers who […]
What’s your score?
Do you find choosing a health insurance plan intimidating? Does the terminology confuse you? If so, a new online quiz can help you learn and understand health plan terms so that you make the most of open season, the annual period when employees can change their benefits. By taking time to select the right health […]
Still open
Postal Service employees who want to change their health benefits have two more weeks to do so. Open season, the annual period when employees can make benefits changes, ends Monday, Dec. 12. “This is a valuable opportunity for employees to ensure they have the coverage they need,” said Chief Human Resources Officer Jeff Williamson. “We […]
John Burns, Hamilton, MT
Austin, TX, Letter Carrier Salvador Villaseňor Jr. is an amazing carrier to have driven 2 million miles during his 41 year career. If you add the numbers, he worked 300 days a year and averaged 162.6 miles per day, which is incredible for a city route. […]
John Hatz and Brenda Prado, Sanger, CA
The emaciated pony was out of hope, and almost out of time. Someone abandoned the animal on a roadside near Sanger, CA, earlier this year, along with a smattering of hay and fruit. But with a broken jaw, tooth damage and a leg injury, the animal had little will — and little ability — to […]
Handle with care
Never toss packages out of a vehicle, over a fence, into a yard or onto a porch. Customers pay the Postal Service to deliver with care, so treat every parcel as if it is your own. […]
Arlington, VA, Officer in Charge Timothy Talley
“Your success as a manager is a matter of focusing on the things that we need to change. Create a well-organized plan and remain committed to your plan until that change happens.” […]
Read More… from Arlington, VA, Officer in Charge Timothy Talley
Snowfall recall
North Dakotans will never forget the infamous winter of 1996-97, which brought eight blizzards, brutal cold and terrible flooding across the state. Last week marked the 20th anniversary of the first blizzard, which dropped 13.5 inches of snow and blew winds that gusted at 47 mph. The anniversary brought back vivid memories for the Postal […]
Wounded warriors
Some Postal Service employees who served in the armed forces are eligible for wounded warriors leave (WWL), a new benefit. Under a law that President Obama signed last year, federal agencies are required to provide up to 104 hours of leave to eligible veterans with a service-connected disability rated at 30 percent or more. The […]
Danny Workman, Franklin, PA
Everything was fine when Danny Workman recently delivered mail to a customer who was changing the brakes on a truck. But when he was just a few houses away, the Franklin, PA, letter carrier heard the man scream for help. Workman rushed back and found the man pinned underneath the truck after a mishap with […]
Greater South Carolina District Business Mail Entry Manager Emmaretta Swiggins
“I believe in getting it right the first time. Do-overs waste the Postal Service’s time and revenue.” […]
Read More… from Greater South Carolina District Business Mail Entry Manager Emmaretta Swiggins
Delivery done right
Deliver the mail properly, perform accurate scans and obtain signatures when required. When delivery is done correctly, customers have confidence in the Postal Service and their overall experience is positive. […]
Jody Lewis, Austin, TX
I enjoyed the “Highest appreciation” story. I’d like to thank PMG Megan J. Brennan for honoring USPS employees who served in the military. It means a lot to us. […]
Holding steady
Online spending is expected to soar this holiday season, but don’t count out catalog shopping, which is holding steady after years of decline. Approximately 9 percent of holiday purchases will be made by catalog in 2016 — the same percentage as last year, according to the National Retail Federation. This marks the first time catalogs […]
Check it
Beginning this year, Postal Service employees can compare health plans during open season using an online guide from Consumers’ Checkbook, a nonprofit consumer resources organization. USPS is providing free access to the guide for all employees and retirees. Checkbook’s Guide to Health Plans has information about all plans available through the Federal Employees Health Benefits […]
Price changes update
The Postal Regulatory Commission (PRC) has approved the Postal Service’s proposed price changes for First-Class Mail, USPS Marketing Mail, Periodicals and Package Services. The changes, which USPS announced Oct. 12, include a 2-cent increase in the price of a First-Class Mail Forever stamp. This would return the price to 49 cents, the price in effect […]
Patricia Courtney, Portland, OR
The “Come together” article about the “Engage” video was great. Eastern Area Engagement Ambassador Mark Wahl said it best: “You have to have a positive employee experience before you can have a positive customer experience.” What powerful words to live by. […]
Dallas Master Black Belt Robert Pitsinger
“Black belt certification takes many hours of training, coupled with outside work to complete the different phases of a project. Many consider a black belt a ‘mini’ master’s degree because of the intense effort required.” […]
What’s CFS?
The Computerized Forwarding System (CFS) is used to provide mail redirection and address correction services. […]
Kenneth Grigsby Jr., Corpus Christi, TX
Vic Menard, a customer in Corpus Christi, TX, recently praised Letter Carrier Kenneth Grigsby Jr. as an “uplifting angel” for helping the man’s wife when she was unable to get up on her own after falling outside their home. “Without his help, I am uncertain how long she would have lain there in pain,” Menard […]
Gestures of gratitude
The Postal Service honored employees and customers who served in the U.S. armed forces at Veterans Day events across the nation last week. “We stand in the midst of great patriots,” St. Louis Postmaster Cathy Vaughn said at a ceremony that included a special dedication of this year’s Honoring Extraordinary Heroes: The Service Cross Medals […]
Peak projections
The Postal Service will deliver about 16 billion cards, letters and packages this holiday season, according to projections released Nov. 14. The deliveries will include 750 million packages, a 12 percent increase from last year’s volumes. “Our customers can count on the entire Postal Service workforce to deliver their holiday gifts, cards and letters,” said […]
Lights, camera, delivery
The employees featured in the Postal Service’s new holiday TV ads are expressing pride in the organization’s efforts to deliver cheer. “More people are ordering packages online, so we play a major role in getting those packages to the customers,” Amber Rising, a Westminster, CA, letter carrier, says in a new behind-the-scenes video that shows […]
Easy does it
Need help figuring out which health, dental and vision plan is best for you during open season? If so, Checkbook’s Guide to Health Plans, a tool available on the Open Season LiteBlue site, can help you find coverage that best fits your needs and the needs of your family. Choices include the Federal Employees Health […]