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Her customer was in the yard and needed help

This carrier associate came to the aid of a woman with a broken shoulder

A woman holding a certificate of appreciation and a handwritten note
Jeffersonville, KY, Rural Carrier Associate Amber Goforth

Rural Carrier Associate Amber Goforth was delivering mail in Jeffersonville, KY, recently when she heard a cry for help at a customer’s home.

The Postal Service employee found a woman who had fallen in the yard.

The customer’s husband was inside the house, unaware of the situation, and couldn’t hear her calls for help.

Goforth alerted the woman’s husband, and together they got the woman off the ground.

The husband called 911, and the arriving paramedics took the customer to a nearby hospital.  She was treated for a broken shoulder and a bruise before returning home to recover.

Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.