Rural Carrier Deanna Owsley was delivering mail to a home in Clinton, MO, when she noticed that her customer didn’t answer the front door as she usually did.
The Postal Service employee contacted a neighbor who had a spare key.
They found the customer on the bathroom floor, bleeding. She had fallen while getting into the shower.
Owsley called 911, and paramedics airlifted the customer to the hospital because she had a brain hemorrhage.
The carrier went back to the customer’s home after work to feed her cats and unplug the coffee maker.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
