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This employee pays it forward

A postage due technician in Memphis, TN, goes the extra mile for customers

USPS employee wearing a lavender blouse and large heart-shaped necklace
Memphis, TN, Postage Due Technician Adrian Sherrod

My name is Adrian Sherrod and I’m the postage due technician at the Memphis, TN, Processing and Distribution Center.

I handle Business Reply Mail. I sort, weigh and bill the mail to the different companies, and then bring it to the main office window.

Our biggest customer is St. Jude Children’s Research Hospital, which treats patients up to age 21 and does not charge them for care. It does a lot of fundraising using Business Reply Mail.

It gets anywhere from 10,000 to more than 50,000 replies a day. During the hospital’s annual marathon, it can receive up to 65,000 a day.

Regardless of the volume, I get it all out in one day.

It brings me joy knowing that by doing my job properly, I help St. Jude’s receive the donations that are needed to ensure that no family receives a bill for their child’s care.

I work from 10 p.m. to 6:30 a.m. I raised my children on this shift — it was easier to find someone to watch them when they were asleep! My work with USPS helped give them a good lifestyle. They’re all grown now.

I’ve been with the Postal Service for 28 years and have taken pride in each job I have performed, but this position is really fulfilling.

What we do is very important to the world. We’re making people happy by delivering their products. That’s why I work as hard as I do. I do it for the customers. I’m a customer as well.

“On the Job,” a column on individual employees and their contributions to the Postal Service, appears regularly in Link.