Coto Laurel, PR, City Carrier Jorge Garcia was delivering a parcel when he heard a customer call for help.
The woman had tripped over a ladder in her backyard and couldn’t get up.
She yelled for help, but none of her neighbors heard her. She was on the ground for nearly 30 minutes until she heard Garcia’s postal vehicle pull up.
She called out to him, and he followed her voice to the backyard. Garcia found her on the ground and gently helped her up.
The customer did not want to call 911 but did want to call her husband. While they waited for him to arrive, Garcia helped her get her bearings and then notified the neighbors of the situation.
The customer is recovering from a broken arm.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
