While delivering mail in Marlborough, MA, recently, Letter Carrier Chad Wiggin encountered an older customer who had fallen onto the concrete walkway in front of his home.
The man had tripped over his cat and lost his balance.
Not wanting to risk further injury by moving the customer, Wiggin went inside the man’s apartment to get pillows to make him more comfortable. He then called 911 and the man’s family members.
The Postal Service employee remained with the customer until paramedics arrived and took him to a nearby hospital.
The customer had broken his hip and will require surgery and rehabilitation.
“I was basically doing what anyone else would do,” Wiggin said. “The best part of my job is taking care of my customers.”
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.
