Postmaster Lisa Di Paolo-Schweers was working at the Santa Ysabel, CA, Post Office recently when a customer collapsed.
Di Paolo-Schweers called 911 and rushed to help the 78-year-old man. She spoke to the dispatcher, describing the customer’s condition: He had hit his head as he fell to the floor and appeared to be suffering a heart attack.
The postmaster followed the dispatcher’s instructions and performed CPR on the man until emergency responders arrived.
He was flown to a hospital, where he underwent surgery.
The customer’s siblings later visited the Post Office to thank Di Paolo-Schweers and tell her their brother was recovering.
The local fire department presented the postmaster with a “CPR Saves Lives” pin, which she often wears.
Since the incident, Di Paolo-Schweers has received certification in administering CPR.