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A heart on the line

This postmaster performed CPR on a customer who collapsed

A smiling woman sits at a desk
Santa Ysabel, CA, Postmaster Lisa Di Paolo-Schweers

Postmaster Lisa Di Paolo-Schweers was working at the Santa Ysabel, CA, Post Office recently when a customer collapsed.

Di Paolo-Schweers called 911 and rushed to help the 78-year-old man. She spoke to the dispatcher, describing the customer’s condition: He had hit his head as he fell to the floor and appeared to be suffering a heart attack.

The postmaster followed the dispatcher’s instructions and performed CPR on the man until emergency responders arrived.

He was flown to a hospital, where he underwent surgery.

The customer’s siblings later visited the Post Office to thank Di Paolo-Schweers and tell her their brother was recovering.

The local fire department presented the postmaster with a “CPR Saves Lives” pin, which she often wears.

Since the incident, Di Paolo-Schweers has received certification in administering CPR.