Scanning snapshot: A snapshot of Postal Service scanning data shows the national rating was 95.23 percent during the week ending July 28, down 0.13 from one week earlier.
The data was collected Aug. 2.
WestPac led the four areas with a rating of 96.39 percent, while Central ranked last with a 94.08 percent rating.
Among the 50 districts, Idaho-Montana-Oregon, part of WestPac Area, ranked first with a 97.37 percent rating, while Illinois 1, part of Central Area, ranked last with an 82.68 percent rating.
Scanning data allows customers to track their mail and packages, which helps USPS deliver excellent service, boost loyalty and drive revenue.
To see the latest data, go to the Informed Visibility website and select “Customer Experience,” followed by “DES 2 Scan Performance.” Postal Service employees must request Informed Visibility access through eAccess.
Delivery data. From July 1-21, the Postal Service delivered 91.4 percent of First-Class Mail on time when compared with the organization’s service standard, according to data released last week.
During the same period, USPS delivered 94.9 percent of Marketing Mail and 86 percent of Periodicals on time, the figures show.
Refund policy change: USPS has discontinued refunds for guaranteed service for Priority Mail Express pieces coming from or going to Alaska or Hawaii as of Aug. 1. Postage refunds for loss will still be available. Subsection 604.9.5.5 of the Domestic Mail Manual has been revised to reflect this change.
Postal Bulletin. Postal Bulletin’s July 27 edition features a cover story about scams targeting grandparent along with the latest updates to USPS policies, procedures and forms.
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