A sales lead from a retail associate in Maine has resulted in a shipping deal worth more than $90,000 in new revenue for the Postal Service.
Hannah Smith, who works at the Blue Hill Post Office, had been working with a customer on setting up online postage.
Smith then submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass along sales tips.
A sales representative followed up with the business and closed a deal worth $90,090 in new estimated annualized revenue for the Postal Service.
“Hannah knew from answering questions about printing online shipping labels that there was an opportunity to provide more help to her customer,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “By passing on a lead, she saved her customer money and brought in more revenue for USPS.”
Sales generated from Clerks Care leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads from employees.
The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.
Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “Submit a Lead” link under “Featured Topics.” Employees who do not have an ACE ID can access the lead entry site through LiteBlue by selecting “Submit a Lead” under the “Resource Index” tab.
Customer 360 users can click on “Submit a Lead” to access the lead entry site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the lead entry site if an activity requires sales assistance or has resulted in a sale.
The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.
