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Mail handler’s dinner leads to $80,000 deal

Manuel Villavicencio, a Santa Clarita, CA, equipment operator, used the Mail Handlers program to help generate new revenue for USPS.

A sales lead from a mail handler in California has resulted in a marketing deal worth more than $80,000 for the Postal Service.

Manuel Villavicencio, an equipment operator at the Santa Clarita Processing and Distribution Center, was having dinner with his daughter, who works at a local college.

She told him that the school was looking for a way to market to former and current students.

Villavicencio told his daughter to reach out to Martin Juarez, a business development specialist for the California District, who then submitted a lead for Villavicencio through the Mail Handlers program.

The program allows mail handlers to pass along information about businesses that could benefit from USPS products and services. It is supported by the National Postal Mail Handlers Union.

Doug Diello, a senior territory representative, followed up with Villavicencio’s daughter and the college to close a deal worth $80,000 in new estimated annualized revenue for the Postal Service.

“A conversation over dinner with a family member was all it took,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “Manuel not only helped his daughter solve a problem, he also brought in new revenue for USPS.”

Sales generated from Mail Handlers leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads from employees.

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “Submit a Lead” link under “Featured Topics.” Employees who do not have an ACE ID can access the lead entry site through LiteBlue by selecting “Submit a Lead” under the “Resource Index” tab.

Customer 360 users can click on “Submit a Lead” to access the lead entry site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the lead entry site if an activity requires sales assistance or has resulted in a sale.

The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.