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Sweet service

Clerk’s lead brings in $176,000 deal

Lisa Leighton, a Palmyra, ME, retail associate, used the Clerks Care program to help generate revenue for USPS.

A tip from a retail associate in Maine has resulted in a shipping deal worth more than $176,000 for the Postal Service.

Lisa Leighton, who works at the Palmyra Post Office, knew a father-son customer duo from serving them at the Post Office and from seeing them at local maple syrup events she attended. The two customers own a farm that produces honey, syrup and jams, and Leighton thought they could benefit from USPS shipping services.

She submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass along sales tips.

Rebecca Hillman, a territory sales representative, followed up with the customers and closed a shipping deal worth $176,287 in new estimated annualized revenue for the Postal Service.

Sales generated from Clerks Care leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.

“Our employees often run into their customers outside of work and get a chance to know them a little better,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “Lisa took one such opportunity to help her customers and bring in extra revenue for the Postal Service.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.