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Bike boost

Technician’s lead results in $98,000 deal

James Bircher, a Fort Worth, TX, bulk mail technician, used the Clerks Care program to help generate new revenue for USPS.

A tip from a bulk mail technician in Texas has resulted in a shipping deal worth nearly $98,000 for the Postal Service.

James Bircher, who works at the Jack D. Watson Post Office in Fort Worth, helped a customer from a bicycle accessory shop who was looking to save on shipping costs.

He submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass on sales tips.

A field sales representative followed up with the customer and closed a shipping deal worth $97,625 in new estimated annualized revenue for the Postal Service

Sales generated from Clerks Care leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.

“Anyone who interacts with customers has the opportunity to help them beyond their immediate need,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “James listened to his customer and, as a result, this business is now using USPS for all of its shipping.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.