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Caring clerk

Employee helps customer get better deal

Rosie Serrao, a Fort Worth, TX, retail associate, used the Clerks Care program to help generate revenue for USPS.

A sales lead from a retail associate in Fort Worth, TX, has resulted in a shipping deal worth nearly $56,000 for the Postal Service.

Rosie Serrao was helping customers at the Jack D. Watson Post Office when she met a business customer who was looking for a cost-effective way of shipping.

Serrao submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass on sales tips.

Nancy Goude, a senior field sales representative, followed up with the customer and closed a shipping deal worth $55,836 in new estimated annualized revenue for the Postal Service.

Sales generated from Clerks Care leads count toward the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.

“Rosie always shows such goodwill appreciation toward and appreciation for her customers,” said Dorothy Muir, small-business senior sales specialist at USPS headquarters in Washington, DC. “And in doing so, she got her customer into the right hands to get a better deal from USPS.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.